Crystal Specht Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

San Francisco, California, United States

San Francisco Bay Area

• Provide critical administrative and operational support to staff, visiting students, and parents.• Take initiative and collaborate with colleagues to complete department operational tasks.• Prioritize multiple projects to uphold daily operations in a high-paced environment.• Assist in booking staff travel and process subsequent expense reports and reimbursements.• Administer department credit cards. Process financial transactions and mentor summer residential staff in their program purchasing.• Build efficient processes into an ever-changing variety of administrative projects: distributing medical forms of 700 students, organizing annual staff luncheon, and mailing 200 student certificates.• Communicate with prospective students over telephone and email. Provide excellent customer service.• Drive success in planning and delivering email communications to prospective students.

Washington D.C. Metro Area

• Provided daily support to the operations, conference, and financial teams. Worked directly with the COO, President/CEO, and Director of Meetings and Events.• Juggled an array of small and large administrative projects on a daily basis. Met deadlines for time-sensitive work with minimal supervision. Demonstrated a precise attention to detail in all tasks.• Pioneered improvements to many administrative systems, including conference refund management and the response process for public inquiries.• Demonstrated excellent communication skills with colleagues, executive staff, conference attendees, vendors, and external organizations. Exhibited friendliness and professionalism.• Adapted in a flexible manner to new challenges and proactively solved problems.• Facilitated registration and payment process for 3,000+ attendees at two annual national conferences on homelessness. Provided on-site registration support and Zerista app troubleshooting for attendees during the event.• Communicated with non-profits and government agencies to provide conference registration. Adjusted registrations and maintained detailed notes of transactions with CiviCRM database and Excel.• Oversaw and maintained NAEH’s non-profit charitable registration status in 20+ states.• Submitted payments on all outstanding invoices and provided registration refunds using Bill.com.• Addressed all office and technological issues reported by a staff of 20+. Served as a liaison with building maintenance and IT vendors. Monitored and provided follow-up on reported issues.• Interfaced with the public through email and telephone inquiries. Delegated inquiries to appropriate staff members based on area of expertise. Managed daily office guest arrival and mail distribution.• Processed and deposited all conference registration payments and donations received via check. Produced deposit coversheets detailing account code and class for all check funds.

Washington D.C. Metro Area

• Provided and supervised daily extracurricular programming at a college-focused high school in Ward 8 through a service year with Lutheran Volunteer Corps.• Managed the Law Day program, a sequence of six educational field trips for 120 ninth grade students held at three partnering law firms. Prepared and edited six Law Day lesson plans for grammar and content. • Met monthly with Law Day volunteers prior to each trip to review lesson plans and deliver needed materials. Prepared students and staff chaperones for each trip.• Coordinated the timely and accurate submission of attendance records of 20+ programs in an electronic database for purposes of yearly grant reporting.• Facilitated student experience in clubs including the Smithsonian Youth Advisory Council and an LBGTQ+ alliance club.

Newark, De

• Addressed the needs of a diverse customer base during in-store shopping and check out.• Communicated professionally with customers, coworkers, and supervisors; facilitated a positive shopping experience and problem-solved all issues reported by customers.• Managed multiple priorities simultaneously in a busy environment, including customer satisfaction, store sales goals, and pleasant store appearance.

Allentown, Pennsylvania Area

• Provided behavioral reinforcement and positive social interaction for autistic students in an after-school program, as part of a Developmental Psychopathology course.

Allentown, Pennsylvania Area

• Conducted parent and guardian outreach efforts to enroll students in programs.• Completed administrative programming tasks and ensured safe dismissal of students.• Prepared for and facilitated family night events.

Arlington, Va

• Interned 30 hours per week through the Lutheran College Washington Semester.• Conducted intake appointments and worked with 50 clients required to complete court-ordered community service hours (CSH). Worked on a team of five case managers.• Maintained detailed records of client interactions and service progress in an Access database.• Composed completion and violation letters and submitted them to local courts. • Communicated with partnering volunteer sites regarding clients’ CSH.

Allentown, Pennsylvania Area

• Facilitated a bi-monthly arts education program by developing projects, preparing supplies, supervising fellow Muhlenberg College student volunteers, and monitoring the one-hour sessions with elementary students.• Applied for yearly funding through the Muhlenberg Board of Associates.