Andrew F. Email & Phone Number

Harrisburg, Pennsylvania Area

Provided all-tier 24/7 support for multiple clients located within a region, providing both online and in-person support as neededSupported a local manufacturer’s entire IT operations on a fulltime basis in addition to other clients as wellMonitored intrusion and virus detection systems to keep the network safe from threats, and the data backed up and protected from ransomware attacksQuoted, and procured new hardware/software as needed, while following applicable regulatory guidelines and applicable lawsMaintained hardware, tracked warranty coverage, and issued preventative replacements as needed to ensure smooth continued operationEngaged various vendors to coordinate product integrations into current workflows to minimize disruptionPerformed account maintenance, including account creations, modification, and removalFully managed Microsoft domain environment, including on-premises Exchange email serverMaintained Cisco enterprise telecom system, including Jabbar for inter-office IM communication and presenceWorked with supervisors and clients to ensure all workers could go fully remote at the start of the Covid-19 pandemic

United States

Ring Network believes the key to freedom of innovation in the digital age is decentralization. For new products and business models to flourish, we know that developers must be free to easily build with speed and scale. We are here to challenge today's blockchains who have not embraced true decentralization, which can prohibit innovators and future thinkers from freely creating the change they want to see.Ring Network exists to make development easy, fast and scalable, and to bring trust to an untrustworthy environment so you can dream, invent, and create without constraint! On top of that, Ring Networks will be implementing privacy protecting features such as Mimble Wimble, CoinJoin, and others to help let users take back their financial privacy, and foster freedom.

Lititz, Pennsylvania

TAIT is the World Market Leader in designing, constructing and delivering the finest live event equipment in the world.Whether it’s creating awe-inspiring spectaculars, complex touring stages, theatre engineering solutions, brand activations or cruise ship installations, TAIT delivers world-class solutions for live experiences. With its proprietary entertainment automation platform, custom-made products, and creative engineering, TAIT’s cutting-edge offerings continue to advance industry standards and exceed client expectations. As a global network of over 600 employees in 12 office locations, TAIT has worked on projects in over 30 countries, all 7 continents and even outer space.TAIT’s diverse group of clients include Taylor Swift, Cirque Du Soleil, The Metropolitan Opera House, NASA, National Geographic, Beyoncé and The Olympics.Our Company Ethos:- We create unprecedented, award-winning, end-to-end solutions for artists, brands, and organizations.- We are a passionate team innovating the extraordinary with a commitment to excellence.- We push beyond the forefront of technology in live events and continue to establish the new global standard.- We embrace every challenge as an opportunity to engage and inspire our creative culture.- Together, there isn’t a problem we can’t solve.We Pledge to Deliver World-Class Solutions for Live Experiences

Harrisburg, Pennsylvania Area

In addition to the usual Tier II Support responsibilities, my primary focus is making sure issues that are routed through Tier II are handled in a timely and efficient manner. This includes monitoring open tickets, reviewing closed tickets, and implementing procedural enhancements in order to maintain bank approved Service Level Agreements. Work as part of a core team that includes the Network Services Manager, Help Desk Team Lead and Tier III Team Lead that focuses on overall performance of the Network Services Group. Maintain a strong compliance culture within assigned sphere of responsibilities.

Harrisburg, Pennsylvania Area

Provide second-tier support to end-users for desktop, laptop, and server applications and hardware. Handle problems that the first-tier (help desk) is unable to resolve. Interact with other network services and application support team members as well as various vendors and support organizations to restore service and or identify and correct core problems. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Maintain currency and high level of technical skill in field of expertise. Escalate more complex problems to Tier III. Work with the business operations, application teams, and infrastructure groups to resolve problems, perform root-cause-analysis (RCA), and implementation of RCA finding to prevent repeat problems. Follow appropriate ITIL-based process for the management of incidents and problems including tracking, resolution, and root cause analysis. Maintain a strong compliance culture within assigned sphere of responsibilities. Exemplify the "Ways to AMAZE!" Customer Service Philosophy. Identify, diagnose and correct user problems. Keep detailed service records. Perform all other duties as assigned.

Linux Web and email server administrator as well as lead PC technician. Performed laptop/desktop repair (LCDs, DC jacks, etc.), also assumed the role of on-site technician for commercial and residential customers as needed. Generated computer sales, managed ticketing system, and opened / closed the store.