Spence March Email & Phone Number

Morrisville, Nc

Financial operations and claims reporting and dashboard development

Raleigh-Durham, North Carolina Area

Create and update Crystal Reports due to a company software upgrade

Chapel Hill, Nc

Develop reports and dashboards to support quality programs at UNC Health Care

Blue Cross Blue Shield Of North Carolina

• Developed reports and dashboards for all levels of management for the Claims and Membership organization. Improved efficiencies and help the management of resources through these metrics and analytics. Data resides in various databases including Macess, IPD, and Power MHS. • Managed and developed intranet pages using TeamSite and SharePoint.• Created training documentation.• Evaluated new software. • Utilized Tableau desktop software, MS Access/Excel, Crystal Reports/Business Objects/Xcelcius/Live Office, and many insurance industry software applications. • Served as Subject Matter Expert in development of dashboards that will capture claims-related data.

Bb&T Bank

• Developed reports and analysis for upper management based on Internet metrics using MS Access/Excel, Crystal Reports, and SQL Enterprise Manager. • Subject Matter Expert for workflow system (using SQL database), Microsoft Project Server and Watchfire reporting software. • Managed small internal projects. • Developed and refined lifecycle and other processes. • Gathered project requirements.• Worked with TeamSite for documentation storage on Intranet.