• Responsible for development of annual Medical Center Operational (short term) and Strategic (long term) Plans, and facilitation of all Strategic Planning Conferences.• Analyze organizational performance measures and data and collaborate with internal and external stakeholders to provide guidance to executive leaders regarding operational and strategic planning goals. - Contributed to a 5 Star quality rating for two consecutive years, ranking 4th in quality of care amongst all VA healthcare facilities in the nation. - Meet with executive leadership team weekly to review organizational performance data and performance improvement projects, investigate adverse trends, and develop action plans when opportunities for improvement are revealed. • Facilitate corporate level performance improvement workshops related to facility business practices and processes. - Coach teams through problem assessment, data analysis, process mapping, root cause analysis, gap analysis evaluations, Plan-Do-Study-Act cycles, implementation and sustainment, etc. - Focuses on quality and safety, financial stewardship, efficiency and effectiveness of service delivery, customer experience, employee engagement, etc.• Overall responsibility for implementation, maintenance, and ongoing consultative services of a continuous daily improvement system for a healthcare facility employing 2,100 staff members and providing care for 38,000 Veterans. - Provide consultation, coaching, and training to all departments in the organization regarding continuous improvement methodologies.• Develop curriculum and facilitate various performance and quality improvement courses.• Facilitate local annual performance improvement project competitions.- Provide ongoing coaching and consultation for teams seeking to make a process change or to implement innovative technologies.

• Conduct studies on operational processes and special projects for Medical Center Director (CEO).- Present findings and recommendations to executive leadership team.• Work with senior management on policy analysis, evaluation, and development.• Co-facilitator for “Lean” Yellow and Green Belt Class.• Liaison between Medical Center Director and staff offices and services.• Review Congressional and White House correspondence and follow cases through to resolution.• Coordinate and co-facilitate Town Hall meetings, Directors Staff Meetings, Congressional Representative meetings, and various other presentations and professional conferences. • Assist in external program reviews and audits (Office of Inspector General, Joint Commission, etc.).

• Acting Executive Assistant to the Director (2 months)- Provided guidance to executive leadership team on local policy and program evaluation and development.- Developed content for meetings between Medical Center Director and employees, congressional members, Veteran Service Organizations, academic affiliates, etc.- Participated in committees as a voting delegate for executive leadership; Resources Committee, Access and Operations Committee, Workforce Excellence Council, Community Outreach Committee.• Acting Systems Redesign Specialist (4 months)- Responsible for facilitation and management of Lean projects and providing training on use of systems redesign processes and Lean tools. - Facilitated weekly executive strategic planning meetings to review facility performance metrics and initiatives.- Facilitated annual Strategic Planning retreat and breakout groups to provide guidance on process improvement methods and tools. • Analyzed data on facility efficiency, productivity, and cost metrics to provide recommendations on staffing and resource allocations. • Completed working rotations through Human Resources, Quality, Fiscal, VA Central Office. • Developed electronic disciplinary action request tool; improves understanding, transparency, and fairness of disciplinary process, while empowering managers to hold staff accountable.- Awarded 1st place at 2017 American College of Healthcare Executives project competition.

Direct supervisor for a team of 40 administrative staff within the Health Administration Service of the Lexington VA Medical Center.Responsibilities include:- Extracting and analyzing clinic access management data; provide reports in support of facility performance measures to senior management.- Provide oversight and auditing of appointment scheduling practices and clinic access management.- Manage department fiscal matters, and forecast resource and equipment needs. - Assignment and evaluation of work of subordinate staff to maintain daily operations.- Identifying and providing educational or training needs for department and individual employees.- Advisor on VA healthcare eligibility laws and policies.- Responsible for final decisions on employment candidate selections; evaluating performance, and taking disciplinary action when necessary.- Chairman of Lexington Professional Standards Board for Medical Support Assistants; responsible for making determinations of position and pay suitability through interpretation and application of VA policy.• Member of multiple process redesign/performance improvement projects:- Implementation of same-day scheduling in Audiology and Optometry, reduction of missed opportunities in Neurology, expansion of Renal clinic access.

- Supervisor of urgent treatment unit; ensured proper staff and supply inventory levels were met, safety regulations were followed, and procedures were performed according to regulation.- Trained 25 Navy Corpsman to complete medical procedures in accordance with standard military protocol, leading to an increase in availability of able-bodied staff members during emergency situations.- Awarded Navy and Marine Corps Achievement Medal for systems redesign in physical exams processes at Naval Hospital Pensacola; resulted in tens of thousands in cost savings and improved timeliness.