Building a better patient financial experience

- Evaluated clients’ value-based care capabilities. Developed recommendations and roadmaps for closing gaps to best practice. Provided solution-design (pricing, staffing, cost structure) and pro forma modeling to support co-investment decisions by Lumeris and potential operating partners.- Co-led evaluation of new Direct Contracting payment model options from CMS, serving as an internal and external subject matter expert. Created de novo financial model to estimate opportunity size, generating commercial insights in support of marketing conversations. Managed across marketing, product, and actuary to design / develop relationship with potential Alpha partner. - Coordinated with product and account teams to design and deploy MVP for novel care retention solution at Alpha client site.- Owned practice referencability initiative, including design and deployment of standardized NPS process for use with advisory engagements.

- Selected for UnitedHealth Group’s Emerging Leaders Program (one of two among 300+ consultants), a program to develop high-potential enterprise contributors and managers identified as future leaders.- Assigned to core team responsible for development of Optum enterprise strategy under new CEO.- Owned workstreams in strategic initiatives with various business units across UnitedHealthcare and Optum, including UHC provider partnerships and OptumHealth ambulatory network strategy.

- Built trusted advisor relationships with key executives; top lead-passer in Advisory Board Consulting division in 2017. Top 5% in the company by volume of qualified leads and new revenue generated for 4 consecutive years.- Contributed to large-scale, transformation & growth initiatives with clients such as Mayo Clinic, Sentara Healthcare, and University Medical Center New Orleans.- Advised on a range of top-line, board-level issues including demand generation, consumerism, pricing, network, and value-based care strategy. Delivered proprietary insights to help health care companies better understand customers and stakeholders (surveys, journey maps, claims analysis).- Led initiative to increase downstream contribution of Strategy Practice, increasing lead generation by 30%+

- Developed and piloted playbook for growing narrow legacy relationships with large health systems into key accounts-sized books of business, later scaled firmwide.- Managed a pool of accounts worth $7-10M in annual revenue. Exceeded top-tier goals for commercial growth on a consistent basis, including 32% total contract value (TCV) growth in 2015 and 25% TCV growth in 2016. 100% renewal rate for two consecutive years. - Identified and cultivated new business leads resulting in $1.2M+ in first-year new revenue in 2015.

- Managed Advisory Board Research relationships with 20 leading health systems on the east coast. Established and cultivated key relationships from the executive suite to end-users. Educated clients on membership resources and drove utilization of services.- Negotiated renewal of multi-year service contracts. Exceeded 99% renewal rate on a pool of $4M in annual revenue. Surfaced new business leads resulting in $250K in first-year new revenue.

- Recognized for exceptional member service via the Distinguished Leadership Award, given annually to a single associate at the firm (among 150+ eligible candidates).- Exceeded 100% of business development goals in 2013. Partnered with Senior Director to generate $3M+ in first-year new revenue.- Selected for Business Development Internship, enhancing presentation and negotiation skills.- Voted “Best Trainer” by 2013 new hires through the “Teach for ABC” program.