- Works alongside clinic managers in four out-patient physical therapy clinics in the Los Angeles area to provide quality experiences for our patients. - Updates and distributes reports to help offices maximize scheduling potential. - Trains administrative assistant hires.- Company medical records custodian.- Assists executive leadership with various projects.

- Utilizes WebPT billing and provider portals to ensure accurate claims are sent out and paid in accordance to company contracted rates. - Creates dashboards to update the executive team on performance metrics and trends. - Accounts Receivable (AR) for large commercial insurances: Blue Shield of CA, Saint John’s Physician Partners IPA, Anthem Blue Cross, HealthNet, etc.- Patient balance collections and billing records requests.

- Provides administrative support to a physical therapy practice by acting as the clinic front desk, company medical records coordinator, and part time medical biller. - Utilizes EMR systems (Epic) across health systems including UCLA Health, Cedars Sinai, and Providence to verify/submit insurance authorizations and collect demographics.- Verifies active insurances and quotes patient co-insurance rates across PPOs and HMOs (Anthem, Blue Shield, Healthnet, Medicare, AMG, UCLA, Cedars, Providence St. John’s).- Completes all medical records requests and subpoenas for the company in accordance to HIPAA best practices (from patients, law offices, and insurances). - Liases with other RSI clinic offices and their administrative teams to assist with business and patient needs.

- Led a team of partners to improve store workflow and protect the customer experience.- Deescalated cafe disturbances and worked to create a safe space for customers. - Accurately ordered product based on business needs and auto generated forecasts.- Adhered to and shared standards for product quality and food safety. - Effectively communicated with partners, vendors, and customers.

- Utilized Human Information Management Software (Efforts to Outcomes) to run reports and upload batches of data.- Worked with underserved populations to enroll households into a holiday shopping program. - Updated databases and conducted quality assurance checks for organization funders.- Created and monitored participant feedback surveys to measure and report out department KPIs.

- Closed a high-volume of online and phone client inquiry cases for the University procurement department. - Queried invoices and advised campus clients of purchasing status.- Developed templates for more efficient responses to clients.