Spencer Lanning Email and Phone Number

Network/System Administration: Upgraded from a non- existent mixed client/server setup to a homogeneous Windows server/client setup. Evaluated, installed and maintained security endpoints including anti-virus/spam and firewalls. Implemented network protocols/policies and Active Directory restrictions. Installed, maintained, and updated Exchange 2003 server. Maintained and installed backup software for all client and server machines. Administered and maintained SQL server, Access, FileMaker, MySQL, and Visual FoxPro databases. Maintained and monitored LAN/WAN/WLAN usage. Kept accurate and up to date inventory of machines, assets, and software. Support: Provided software, hardware and technical support for 80+ users and 100+ computers worldwide. Researched, recommended and purchased computer systems, hardware, and software for the entire organization. Responded to written, electronic and telephone requests for computer/software issues. Application support for PC, Macintosh, and UNIX operating systems. Trained end users on basic software and network usage. Provided technical support for annual Assembly of States Parties (the management oversight and legislative body of the International Criminal Court). Trained and consulted with administration and staff on all levels regarding IT protocols and procedures.Supervision: Supervision and oversight for outside consultants (Website design, database creation), interns, and volunteersWeb Development: Currently creating new Drupal sites for our supporting projects.

Webmaster: Collaborated in development of company Web site by introducing ColdFusion and Web-enabled database. Provided server administration and optimization. Established a successful Intranet by teaching popular HTML classes and encouraging postings. Trained employees to use intranet and application software.Network Support: Researched and recommended computer systems, hardware, and software for the entire company. Evaluated and studied effectiveness of existing information processing systems. Upgraded system from Windows NT environment to Windows 2000 and corrected errors to maintain system after implementation.Helpdesk: Provided software and hardware support for 60+ users and 80+ computers. Responded to written, electronic and telephone requests for computer problems. Generated technical support during conferences. Application support for Adobe and Microsoft products for PC, Macintosh, and UNIX operating systems. Facilitated presentation support at Washington D.C. Dairy Conference.Supervision: Supervised student workers.