Spencer Ray Email and Phone Number
Spencer Ray work email
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Spencer Ray personal email
Executive leader and trusted COO, CAO, and CHRO with 15+ years of people leadership, excellent performance, and trusted partnerships. SPHR certification. Bilingual (Spanish) – ssray20@gmail.comMy background includes an outstanding record in aligning/transforming business and human capital strategies, org culture, and performance, with a unique combination of people focus and operations expertise.An excellent communicator and collaborator with executives, Board members, employees, community, and customers.I am a pragmatic leader who turns strategic vision into reality through careful collaboration, innovative problem solving, and inspiring performance excellence.PROFESSIONAL COMPETENCIES ● People/Operations Exec Leadership ● Strategy Planning/Project Execution ● Culture Change & Transformation ● Leadership Coaching & Development ● Employee Engagement & Retention ● Org Design & Succession Planning ● Communication/Public Speaking ● Org Effectiveness/Process Improvement ● Board Relations ● Innovation/Complex Problem Solving ● Team Mentoring & Development ● Collaboration/InfluencingSELECTED ACHIEVEMENTS• Designed and led succession planning initiative as HR VP to address significant leadership development needs. Key retention tool to build leadership pipeline. Keynote conference speaker to train other companies & Goodwills.• Led first-ever 5-year Goodwill Strategic Plan with executive team to achieve CEO/Board vision of growth. Comprehensive and intuitive plan that helped company to double in size.• Developed first-ever Strategic Talent Plan as SVP/CHRO to ensure needed people talent to achieve Strategic Plan. Aligned talent, company strategies with clear ownership and supporting projects. Presented as best practice at HR Exec conferences.• Developed and led annual Goodwill “Top 5” program for senior leaders to focus and prioritize resource management. Improved alignment, effective resource planning, and project success rate.• Led all M&A HR-related efforts (staffing, total rewards, change management) in two acquisitions. Added $35M+ of annual revenue with significant growth potential, and protected Goodwill brand. Acquired staff retained at 90%+ rate. Mission programs reestablished to serve thousands in acquired territories.VALUE PROPOSITIONMy unique value is aligning people with organizational strategies and operational objectives to create high-performance team cultures that consistently achieve excellent results.
Banner Health
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Senior Director, Human ResourcesBanner Health May 2023 - PresentPhoenix, Az, Us -
Independent ConsultantStrategic Human Capital & Business Consulting Oct 2022 - May 2023Providing human capital/business strategy and talent consulting. Leveraging 15 years experience with high-performing companies (software; practice management; professional training; utility; retail; non-profit).• Human Capital: strategic talent planning, team/individual development, succession planning, culture transformation, engagement, and executive coaching.• Business/Operations: brand establishment, business plan development, sales growth, social media presence, product enhancement, process improvement, M&A, and success metrics.
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Executive Vice President, Chief Operating Officer, & Chief Administrative OfficerGoodwill Of Central And Northern Arizona Mar 2022 - Sep 2022Phoenix, Az, UsReporting to the President, oversaw company operations (e.g., 100+ retail locations, 4,800+ staff, clearance operations, transportation, e-commerce, facilities) in addition to CAO role.• Successfully drove multi-million-dollar Ops retail branding across 50+ locations. Revamped capital funding discussions, prioritized investment dollars, and transformed branding approach.• Designed org structure, total rewards, and incentive programs with CEO for spinoff startup (Thrive Services). -
Senior Vice President And Chief Administrative OfficerGoodwill Of Central And Northern Arizona Aug 2020 - Mar 2022Phoenix, Az, UsReporting to CEO, oversaw administrative functions: HR, Learning & Dev, IT, and Project Mgmt with 75+ staff. Partnered with CEO to navigate COVID strategy, cross-country merger, and WorkDay installation.• Developed comprehensive program to improve revenue generation and mission fulfillment.- Tool for Goodwill CEO’s to accurately measure effectiveness/efficiency and close identified gaps.- Used by Goodwill International as example for future CEOs.• Mentored 70%+ of Senior Leadership Team per Board/C-Suite requests.- Mentees appreciated clear feedback and most were subsequently promoted. -
Senior Vice President And Chief Human Resource OfficerGoodwill Of Central And Northern Arizona Jan 2019 - Aug 2020Phoenix, Az, UsReported to CEO and led HR and Learning & Development with 45+ staff. Designed engagement programs to fulfill CEO’s key requests: (1) Drive retention/engagement; (2) Prepare leader talent for company growth.• Led team in development of Goodwill Enrichment Program (GoodStart, GoodStuff, and GoodSteps).- Reversed historically decreasing frontline retention trend. Cited as key piece of company value proposition.• Redesigned leadership development program by coaching and building experienced L&D team. Key features included competencies, scorecard, training, development plans, 360 feedback, mentor program, executive coaching, retreats, Board mentorship, and succession planning.- Company operations, revenue, leadership doubled over 7-year period, including two mergers/acquisitions.- Benchmark program resulting in nearly two dozen executive leader promotions.- Became key recruiting tool for external talent; facilitated hiring of 12+ executives into critical company roles. -
Vice President Of Human ResourcesGoodwill Of Central And Northern Arizona Jan 2017 - Dec 2018Phoenix, Az, UsReporting to CEO as member of Executive Team, oversaw all HR functions and added Exec Compensation. By CEO request, worked closely with Board Chair and Executive Committee to rebuild relationship of trust. • Designed comprehensive exec compensation program to attract/retain senior talent to support aggressive growth.- Key driver in external hiring of 12+ critical exec roles and nearly two dozen promotions w/in senior leadership.- Reduced unplanned C-Suite attrition to 0% and used as model for other nonprofit agencies. -
Senior Director Of Human ResourcesGoodwill Of Central And Northern Arizona Oct 2016 - Dec 2016Phoenix, Az, UsReporting to CTO, managed HR functions of 30+ staff: HR Business Partners, Recruiting, Comp, Benefits, HR Systems.• Re-established HR as trusted business partner to operational areas through this and prior roles.• Utilized regular “shadow days” to learn business, establishing strong working relationships with operations, connecting with operations senior leadership, systematically resolving long-time issues thru relentless focus. -
Director Of Talent ManagementGoodwill Of Central And Northern Arizona Aug 2015 - Oct 2016Phoenix, Az, UsReporting to CTO, managed all HR functions: HR Business Partners, Recruiting, Comp, Benefits, HR Systems.• Developed Management Coaching Program to help inexperienced managers coach and inspire struggling team members (“bad to good”) and help stronger team members reach potential (“good to great”).- Strong positive feedback from operations leaders.- Retention rate decline reversed and began to increase. -
Senior Manager, People OperationsGoodwill Of Central And Northern Arizona Feb 2015 - Jul 2015Phoenix, Az, UsReporting to CTO, managed HR functions: HR Business Partners, Recruiting, Comp, Benefits, HR Systems.• Developed and introduced New Hire/exit survey programs to address ongoing turnover/retention issues.- Provided critical feedback in helping HR and management partner to drive retention up nearly 5%. -
Strategy And New Business Development ConsultingIndependent Consulting Nov 2014 - Feb 2015Provided business strategy consulting services:• Emphasized brand establishment, business plan development, sales growth, social media presence, product enhancement, process improvement, human capital needs, and success metrics.• Leveraged 15 years experience with high-performing companies in varying industries (software; practice management; professional training; utility).• Focused on growing small and start-up companies.
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Senior Manager - Pay Practices ProjectArizona Public Service (Aps) Jul 2014 - Nov 2014Phoenix, Arizona, UsLed Phase I of $14M project to convert to bi-weekly pay, implement time-capture system, and upgrade HRIS system. Directly managed project manager, core project team, and consulting partner team. -
Senior Manager - Hr OperationsArizona Public Service (Aps) Oct 2012 - Jun 2014Phoenix, Arizona, UsLed Employee Relations, HR Services, and HR Systems. Emphasized upgrading team talent, improving processes, and better leveraging systems.• Received Chairman’s Award (APS’ highest performance award) for leading project team in addressing critical gaps in pension administration.- Validated by internal/external auditors as successfully resolving significant legal liability concerns. -
Project Manager – Peoplesoft Reimplementation ProjectArizona Public Service (Aps) Apr 2011 - Nov 2012Phoenix, Arizona, UsLed $6M reimplementation project of HCM system (PeopleSoft). Directly managed core project team of more than 20 members as well as third-party implementation partner.- Significantly improved self-service functionality and reduced customizations >12% to drive cost efficiency.- Received Living the Vision performance award. -
Ethics ManagerArizona Public Service (Aps) Aug 2007 - Apr 2011Phoenix, Arizona, UsProvided ethics consultations, administered conflict of interest disclosures, and conducted ethics investigations. Advised executives/senior managers regarding sensitive issues.• Received multiple Living the Vision performance awards for successful handling/resolution of highly-sensitive investigations. -
Senior Ethics ConsultantArizona Public Service (Aps) Feb 2002 - Aug 2007Phoenix, Arizona, UsPromoted through various roles within Ethics & Compliance function over 5+ year period.• Conducted investigations of employee concerns. Consulted with employees, leaders, and executives on ethics and compliance situations and regulatory matters.• Developed and delivered library of ethics and compliance courses – both online and classroom. -
Senior Organization Effectiveness RepresentativeArizona Public Service (Aps) Aug 2000 - Feb 2002Phoenix, Arizona, UsDeveloped and delivered training courses focusing on customer service, business performance, interpersonal skills, and leadership.• Developed APS' first e-learning platform and library of e-learning courses available to all employees. • Received Living the Vision Award performance award for revamping New Hire Orientation program.
Spencer Ray Skills
Spencer Ray Education Details
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Arizona State UniversityGeneral -
Brigham Young UniversitySpanish; Political Science
Frequently Asked Questions about Spencer Ray
What company does Spencer Ray work for?
Spencer Ray works for Banner Health
What is Spencer Ray's role at the current company?
Spencer Ray's current role is Executive Leader – People, Strategy, and Operations | Aligns Business & Human Capital Strategies/Culture/Performance | Drives Org Effectiveness & Engagement | Turning Strategic Vision Into Reality.
What is Spencer Ray's email address?
Spencer Ray's email address is sp****@****laz.org
What schools did Spencer Ray attend?
Spencer Ray attended Arizona State University, Brigham Young University.
What are some of Spencer Ray's interests?
Spencer Ray has interest in Children, Education.
What skills is Spencer Ray known for?
Spencer Ray has skills like Leadership, Employee Relations, Human Resources, Process Improvement, Program Management, Training, Change Management, Organizational Effectiveness, Management, Performance Management, Peoplesoft, Business Process Improvement.
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