Spencer Sager Email & Phone Number

Spokane, WA, US

New York, New York, US

San Francisco, California, US

• Provided hands-on product demonstrations and white-glove technical support to clients across dozens of industries—from small businesses and local governments to high-volume household names.
• Facilitated the configuration and continued support of customer accounts across dozens of third-party integrations including the migration of acquired clients.
• Built and maintained a comprehensive, nuanced understanding of fair chance hiring practices, the Fair Credit Reporting Act (FCRA), and industry- and region-specific hiring regulations.

New York, NY, US

• Resolved complex, high-volume live chat and email support requests while exceeding pace and concurrency expectations.
• Demonstrated exceptional speed and efficiency in mastering internal tools and company policies, acting as a reliable resource for my team.
• Delivered consistent quality and CSAT metrics across multiple work types during periods of intense product development and growth.
• Investigated and resolved high-priority cases collaboratively with internal product teams, delicately handling sensitive topics and private client information.

Seattle, Washington, US

• Detected and actioned suspicious behavior, user misconduct, and account takeovers on the Rover platform.
• Monitored account and transaction history for promotion abuse, identity fraud, account takeovers, credential stuffing, and phishing schemes via SQL, Braintree, and Stripe.
• Developed internal efficiency tools and cross-departmental fraud training to identify abuse early and reduce revenue losses.
• Documented, reported, and prevented hundreds of thousands of dollars in attempted credit card fraud and chargebacks.