-Manage Workfront's largest and most strategic accounts

-Engage regularly with customers via strategic and operational reviews to evaluate needs and strategic direction-Be an expert on the customer’s Workfront deployment and the go-to person for their strategic business direction-Continually assess, document, and analyze customer progress toward stated goals and results -Facilitate relationships across various customer teams, brands, and/or departments to further strengthen Workfront’s partnership-Ensure customers employ best practices and their Workfront solution is optimized for maximum value-Present Workfront’s product roadmaps with emphasis on features most relevant to each customer-Gather customer product feedback and communicate with product management to shape product roadmap development

-Managed key strategic accounts with partners and re-sellers-Created custom solutions designed to drive adoption and engagement with products-Conducted quarterly business reviews on-site with clients-Built and maintained strong, lasting relationships with clients through strategic account pursuit planning-Strategically consulted with clients regarding product technology, training, roadmap, and marketing-Trained clients on using and maximizing MX software/products

-Managed a portfolio of approximately 50 clients -Facilitated client transition out of implementation to go-live and supported the client’s drive towards self-sufficiency-Created a tailored plan to ensure client success and achieve a high level of satisfaction-Grew portfolio 200% over 6 month period-Maintained responsibility for the retention of customers and growth of revenue-Escalated critical client issues internally to ensure issues are resolved quickly-Developed a consultative relationship with each client and work with Sales, Implementation, and Support to ensure success-Monitored and facilitated the customer’s adoption of the solution-Cross Sold/ Up-Sold clients on new and existing products

-Managed over 500 Social Security Disability claim accounts-Prepared client's medical records for Social Security Disability Hearings and Appeals-Produced client appeal briefs when claims were denied -Supervised the activities of 4 divisional employees-Developed processes to improve the efficiency of the team, supported employees on the team and reported on team productivity-Created success plans for customers that outlined their critical success factors, metrics for success, potential issues, and provided recommendations

-Create and maintain relationships with production studios in Los Angeles-Finalize contracts with studios for visual effects and animation projects-Develop successful marketing techniques to increase sales-Send bids to respective production companies