Spencer Welch Email & Phone Number

Greater New Orleans Region

Metairie, Louisiana, United States

• Managed and Optimized VOIP Systems: Successfully administered and maintained Voice over IP (VOIP) systems, ensuring seamless communication across the organization. Collaborated with network engineers to troubleshoot call quality issues and implement QoS policies.• Integrated Microsoft Entra (formerly Azure Active Directory) and SaaS Applications: Proficiently configured single sign-on (SSO) for various SaaS applications, including Perimeter 81 and Todyl Log Ingestion. Leveraged Microsoft Entra to centralize user access management, enhancing security and streamlining user provisioning.• Deployed and Maintained AAD Environments: Orchestrated the deployment and management of Azure Active Directory (AAD) environments. Implemented role-based access control (RBAC), group policies, and conditional access policies to enforce security best practices and enhance user productivity.• Designed and Implemented Meraki and Aruba Network Setups: Designed, deployed, and optimized network infrastructure using Meraki and Aruba solutions. Configured wireless access points, switches, and firewalls, ensuring reliable connectivity, seamless roaming, and robust security.• Created Sharepoint automation to migrate documentation from ITG to SP

Metairie, Louisiana, United States

~ Cyber Security leader for team of +110 clients.~ Top 5 CSAT score with over a 56% positive response rate.~ Created process of managing devices of clients to reduce time spent by 90% in under a months time ensuring accuracy throughout.~ Reduced alerts of back ups by 80% implementing process improvements in under a months time.

Greater New Orleans Region

~ Responsible for Tier 1 and Tier 2 technical support issues that arise at all customer locations across the US. Resolved through approximately 78 outbound and inbound calls per day along with email.~ Responsible for maintaining and configuring IT equipment for in house needs, along with setup of PC equipment for new and termed employees.~ Responsible for daily ORS reports, analytics, and accuracy throughout reports.~ Application troubleshooting~ Track, analyze, and update processes through the ticketing system. Implement new actions through data driven decisions for better results.~ Employee of the Month for May 2022

~Responsible for overseeing barge unload and ship loading operations, including blendinggrain to USDA standards and operating according to OSHA rules and regulations.~Translated business needs and priorities into actionable logistic strategies through river androad traffic.~Coached/trained over 100 employees and assisted with quarterly performance reviews.

Austin, Texas Area

~Top 5 in effort metrics for six consecutive months.~Managed a team of 20 employees who consistently finished in the top 3 in performanceeach pay period.~Conducted one on one meetings with reps,managed daily schedule for reps, trained and reprimanded reps.~Led a book club to further growth between managers.

Austin, Texas Area

~Managed a company wide Top 5 Portfolio of 13 accounts that grew from $0 to $95,000 in sales per week in a year period.~Wrote sales contracts for orders obtained and submitted orders for processing.~Prioritize daily workflows including inbound calls, quotes, and sales related inquiries.~Developed sales strategies and negotiated and closed profitable projects.

Port Allen, La