Spencer Carter Email & Phone Number

Lake Stevens, Wa, Us

Bellevue, Wa, Us

Responsible for maintaining servers and services in both physical and virtual environments, as well as in FedRamp compliant environments.Technologies including, but not limited to:AWSGitlabCI/CD pipleinesDockerKubernetesF5 BigIPAnsiblePuppetTerraform/Terragruntand a light touch of Google Cloud

Bellevue, Wa, Us

Responsible for multiple application support (including php, mysql, apache, java. tomcat, linux, and windows applications).• Responsible for the Prequalification system, which all customers must go through in order to become customers.• Responsible for the Backup Solution for over 70+ Linux, Windows, Oracle, and MSSql servers and instances.• Responsible for keeping a 99.8% uptime on supported applications.• Saved the company over $500,000 over 2 months via one php/mysql script.

Bellevue, Wa, Us

Point of contact for multiple departments and external vendors for any outages affecting production systems.• Responsible for maintaining and supporting multiple CRM clients from both the front end and back end.• Assisted in growing my team from myself to a 10 person, 24x7 team.• Created scripts for monitoring production systems to prevent potential outages.• Wrote PHP and shell scripts for reporting for various internal and external teams.• Created documentation used by multiple groups, both internal and external to the company.• Responsible for cross training other organizations within the company.• Provided SQL statements to developers to run in production environments.• Created alternate user interface for the primary CRM to allow limited access for certain parties.• Assisted with SOX audit processes, on both the corrective and preventative ends.• Assisted in implementing ITIL processes for Service Desk.• Served as the “Go-to guy” for multiple groups when work in production was needed to be done quickly and efficiently.• Served as Point Person for my team for many “tiger-teams”.• Responsible for contacting escalation points for various system outages, as well as gathering all potentially responsible parties together to ensure speedy resolutions, and following up with responsible parties for root cause analysis. • Participated in both hardware and software quality assurance testing.• Participated in over 20 major CRM upgrade from the planning phases through the launch and post launch support phases

Point of contact between Field Services, Network Operations Center, Call Center and other companies for a growing Cable/Telecom company.• Supported over 47 field technicians by notating and closing work orders, updating billing information post-install, rescheduling appointments, maintaining appropriate schedules for each field tech, ensuring accurate routing and location, as well as providing advanced troubleshooting to the field tech for both full property issues or single customer effecting issues.• Supported a call center of over 50 employees up to and including escalated technical issues, outage investigation, and scheduling authorization.• Responsible for response time limits of 2 minutes per CSR request and reactivation requests to be completed within 3 hours of submission. Always have exceeded company goals for this position. • Tasked with extended troubleshooting prior to dispatching field tech and working closely with Network Operations Center to rule out possible wide area outages, abuse, scheduled disconnects or high level/backbone/networking/routing issues, and the declaration of outage to the customers and floor when necessary.• Receiving notification of network outages from Network Operations Center and coordinating with correct regional lead to get the closest and most qualified technicians on site to resolve as quickly as possible.• Responsible for finding and following up on open tickets on a daily basis for all field techs and Customer Service Representatives.• Charged with task of verifying and following up on completed work orders to insure they were completed properly.• Worked with differing routers including Cisco Catalyst 2900, Cisco 2611, Nortel Baystack 350 & 450, and Lucent AP 450 models. Also worked with Tut Expresso system chassis, Lucent DSLams, and Arris CMTS.

Atlanta, Georgia, Us

Tier 1 tech support for Dial up, DSL, ISDN, and Cable internet connections.

Education record

Graduate, General