Spencer Arnot Email & Phone Number

Bellevue, Washington, United States

Microsoft Dynamics D365F&O consultant.

Bellevue

Managed Microsoft ERP and CRM implementations for several large and influential companies including Boeing, PACCAR, The Seattle Mariners and The American Heart Association. Typical project duration varied from six months to several years, involved multiple stages and included the integration of multiple third-party provider solutions.~Directed a team of IT consultants. Oversaw the technical and financial status of dozens of projects with combined billings of over $5M.~Provided training for new IT consultants and project coordinators.~Helped identify and secure new business opportunities for the company.

Bellevue

Managed, researched, and implemented all technical resources at Vovito – a specialty coffee/gelato café and distribution company. These technologies included the Point of Sales system (POS), Digital Menu Boards, Music/Entertainment systems, Social Media and web presence.~Contributed thought leadership for the business. Helped gather and evaluate competitor pricing, drive supply chain improvements and assisted with new product assessments. ~Primary business dev for Vovito Gelato Distribution. Significantly increased brand visibility by establishing new business and increasing sales across several key markets including Microsoft, Google, Amazon and Seattle University.~Engaged in business strategy and development. Evaluated new potential markets, store locations and products.

Drove the operational BI strategy for the top levels of executive management at AdCenter. Developed scorecards to track and sponsor action plans for significant quality improvements and cost reductions across the organization.~Worked to drive QoS improvements for AdCenter Operations KPI’s including Service Availability, Latency and Ticket/Bug MTTR.~Developed and maintained the AdCenter Operations quarterly CAPEX/OPEX budget forecast model for executive leadership. Drove cost improvements through hardware purchase recommendations and utilization assessments.~Collaborated with the Problem Management Team on escalation procedures and issue resolution. Helped to drive process improvements.

Managed the procurement and deployment of all server, SAN and load-balancing hardware for MSN’s online Ad Delivery, Link Tracking and Content delivery systems. ~Oversaw a yearly hardware budget of over $15M dollars.~Managed a global vendor team that focused on the resolution of low to medium priority infrastructure work items. Provided training, project direction and progress reports to executive leadership.~Provided capacity forecasts and hardware recommendations to management and the development team. Worked to deploy new delivery systems in multiple DC’s including Tukwila, San Francisco, Columbia, Virginia, Dublin, Japan and the UK.~Worked collaboratively to resolve complex deployment challenges such as power/rack constraint issues, hardware failures, and purchase constraint problems.~Provided design recommendations that focused on providing additional efficiency and cost improvements across the organization.

Worked as the Operations Program Manager for MSN’s online targeted Advertising Delivery system. On average this system generated 6.4 billion requests daily and yielded approximately $800 million a year in revenue. (Quoted for 2006)~Managed the capacity planning, budgeting, monitoring, infrastructure deployment, security updates, SOE initiatives, and the deployment and maintenance of new releases to all supported environments located across the globe.~Coordinated upcoming releases with the Product PM, Release Manager, and the Lead SE. Drove product changes and fixes to and from the Product Group.~Worked with the Product Group to review scope, spec, deployment, and installation docs for all new features and component changes. Drove operational requirements.~Provided detailed capacity plans for all site components and services based on known traffic patterns, product feature changes, and business requirements.~Managed relationships with external vendors including Savvis (CDN Provider), NetScaler (Network Load Balancing) and EMC (SAN Storage Arrays

Responsible for the installation, maintenance, and troubleshooting of MSN’s targeted Advertising Delivery system.~Drove all deployment upgrades, QFE’s, security patches and service packs in accordance with the release and deployment schedule.~Responsible for providing system monitoring, live-site escalation support, training, tools support and documentation.~Wrote VBS scripts, SQL queries and automation tools to help improve op efficiency.· Worked with the Product Group to review spec, scope, and design documents and procedures for new features and releases.

Bachelor Of Arts (B.A.), Music Theory And Composition

Electrical And Electronics Engineering

Valedictorian

Activities and Societies: Music Performance (Concert Choir / Jazz), Theater, Varsity Wrestling, Karate (Shotokan), Honors Society