Spencer Thomas

Spencer Thomas Email and Phone Number

Digital Experience Advisory at Medallia @ Medallia
Palo Alto, CA
Spencer Thomas's Location
Denver Metropolitan Area, United States, United States
Spencer Thomas's Contact Details

Spencer Thomas personal email

Spencer Thomas phone numbers

About Spencer Thomas

Spencer Thomas is a Digital Experience Advisory at Medallia at Medallia. He possess expertise in leadership, trusted business advisor, sports photography, video production, customer success and 45 more skills. Colleagues describe him as "Spencer has been one of my favorite people to work with at Medallia. He is brilliant technically, but also can communicate to key stakeholders the business thinking behind why we should proceed in one direction vs another. Additionally, he has pushed Albertsons to become more technologically savvy, especially through getting customer feedback from our mobile app. I would highly recommend Spencer for any role at any company. High potential.", "Spencer is hands-down one of the most knowledgeable and professional Customer Success professionals I have had the pleasure of working with. His attention to detail and true passion for creative problem solving for his clients shine through in every aspect of his work. We worked together for three years on our company's largest and most prominent accounts, and had a Net Retention Rate of over 250%--that would have never been possible without Spencer.", and "Spencer has real in depth knowledge and experience with the fundamentals of marketing and Industry knowledge about Internationalization technologies. He is ready to share his knowledge and has an adroit way of implementing solutions and support. He also has the ability to address new ideas or concepts.that create win win solutions around the table."

Spencer Thomas's Current Company Details
Medallia

Medallia

View
Digital Experience Advisory at Medallia
Palo Alto, CA
Website:
medallia.com
Employees:
1
Spencer Thomas Work Experience Details
  • Medallia
    Senior Manager, Digital Solutions
    Medallia Jul 2023 - Present
    Pleasanton, California, Us
    Integrated digital solutions, advisory services, and team leadership.
  • Medallia
    Digital Implementations Manager, Noram
    Medallia May 2022 - Jul 2023
    Pleasanton, California, Us
    Head of digital solutions implementations
  • Medallia
    Senior Digital Solutions Analyst
    Medallia Aug 2019 - May 2022
    Pleasanton, California, Us
    Lead enterprise product implementations for Medallia Digital SuiteBest practices for web & in-app voice of the customer programs
  • Searchmetrics, Inc
    Senior Client Success Manager
    Searchmetrics, Inc Jan 2018 - Jul 2019
    Berlin, De
    Client retention, satisfaction, and engagement in the SEO & content marketing space.Lead enterprise CSM in charge of largest MRR accounts for US region. Land & expand efforts helped grow top customers over 2x in MRR.Customer development. Internal voice of the customers for US region, prioritizing features and growth areas essential to delivering value to customers
  • Searchmetrics, Inc
    Client Success Manager
    Searchmetrics, Inc Apr 2015 - Dec 2017
    Berlin, De
  • Searchmetrics, Inc
    Client Success Analyst
    Searchmetrics, Inc Sep 2014 - Apr 2015
    Berlin, De
  • Digital Handyman
    Digital Marketing Consulting
    Digital Handyman May 2011 - Sep 2014
    Principal owner for Digital Handyman.ACCOMPLISHMENTSWeb Development: Creation of Wordpress sites using both custom themes and pre-created themesContent Marketing: Crafted web content with customer-centric message for use on website, marketing handouts, social media, and emailData Driven: Analyzed web, email and social media data to discover most profitable sources of sales, areas of improvement and effectiveness of email campaigns
  • Jabbrag
    Account Manager
    Jabbrag Apr 2013 - Mar 2014
    Jabbrag was a boutique digital marketing agency.ACCOMPLISHMENTSClient Retention: Saved client relationships and projects on brink of failure when I joined, resulting in $2,000/mo in saved recurring revenue. Advertising: Managed pay-per-click (PPC) accounts for clients, resulting in 5-to-1 rate of return for top clients.Project Management: Created billing calendar, and acted as liaison between clients and both internal and external software development teams.Training: Led client training sessions through Wordpress & Joomla web platforms.
  • Denver Broncos Football Club
    Ticket Operations
    Denver Broncos Football Club Jun 2012 - Apr 2013
    Phone, email and technical support for over 35,000 season ticket accounts.Served customers to better ticketing experience both online and in-stadium.
  • Lingoport
    Content Marketing Manager
    Lingoport Feb 2011 - Apr 2013
    Boulder, Co, Us
    Lingoport is a small business that provides global software readiness (quality assurance) products and services to companies who sell their software globally.ACCOMPLISHMENTSOperations: Implemented marketing automation software Pardot into sales and marketing strategy and measured data to determine most profitable marketing actionsStrategy: Developed inbound marketing strategy in conjunction with Marketing Director & CEOContent Management: blog posting, event organization, video production, content creation & management, SEO and management of drip campaignsEvents: Coordinated two-day industry conference for over 150 people. Presenters, attendees, and sponsors included those from companies like Intel, Cloudwords, Marin Software, Adobe, Wikimedia, Zynga & HotelTonight.

Spencer Thomas Skills

Leadership Trusted Business Advisor Sports Photography Video Production Customer Success Account Management Sales Copy Writing And Editing Data Entry Press Releases Media Relations Event Planning Customer Retention Software As A Service Ppc Pay Per Click Blogging Customer Satisfaction Business Development Competitive Analysis Customer Service Management Digital Marketing Advertising Lead Generation Pardot Seo Strategy Marketing Automation Html Event Marketing Consumercentric Selling Audio Editing Seo/sem Marketing Product Adoption Event Management Wordpress Customer Service Google Analytics Technical Support Email Marketing Podcasting Management Zendesk Project Management Customer Advisory Boards Podcast Production Strategic Customer Development Crm Customer Advocacy Ppc

Spencer Thomas Education Details

  • University Of Colorado Boulder
    University Of Colorado Boulder
    Sports Business

Frequently Asked Questions about Spencer Thomas

What company does Spencer Thomas work for?

Spencer Thomas works for Medallia

What is Spencer Thomas's role at the current company?

Spencer Thomas's current role is Digital Experience Advisory at Medallia.

What is Spencer Thomas's email address?

Spencer Thomas's email address is s.****@****ics.com

What is Spencer Thomas's direct phone number?

Spencer Thomas's direct phone number is (866) 411*****

What schools did Spencer Thomas attend?

Spencer Thomas attended University Of Colorado Boulder.

What are some of Spencer Thomas's interests?

Spencer Thomas has interest in Production, Podcasting, Skiing, Snowboarding, Television, Sports, Business, Travel.

What skills is Spencer Thomas known for?

Spencer Thomas has skills like Leadership, Trusted Business Advisor, Sports Photography, Video Production, Customer Success, Account Management, Sales, Copy Writing And Editing, Data Entry, Press Releases, Media Relations, Event Planning.

Who are Spencer Thomas's colleagues?

Spencer Thomas's colleagues are Josh Brewin, Apoorva Singhal, Deon Croning, José Guillermo Rodríguez Juárez, Eric Helbush, Maria Nakpil, Joshua Glass.

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