Leading a cohort of sales professionals diving into the relationship between Marketing and Sales and how to drive positive alignment between the two groups in any organization.

Leaning on my successful track record of building outbound campaigns and managing business development representatives at Uvaro and Auvik to enable our customers to find success in video prospecting at scale.Responsible for the long term vision of the customer success function at Potion with an eye on increased user adoption and retention. Managing and supporting the success of a portfolio of customers ranging in size.

Business Function: Customer SuccessManaged a bench of 10+ constract instructors for Uvaro's tech sales education service offering which included managing scheduling, 1:1 coaching, curriculum design and conversations with both happy and concerned customers.

Business Function: Customer SuccessWorked with B2C customers to ensure they were getting the most out of Uvaro's educational offering using impeccable communication skills and emotional intelligence.

Business Function: Customer Success/Business DevelopmentManaged, trained and developed over 75 SDRs in outbound outreach excellence for start up and scale up clients across the Saas spaceOversaw all hiring and training of these SDRs and internal team of threeManaged business relationships with client base and actively involved in the sales process

Business Function: Customer Success

Business Function: Business DevelopmentTeam builder and coach extraordinaire for Auvik’s global business development team. With a focus on the big picture, I spend my days on the front line with my team, working with them to provide a personalized, value-based approach to their prospects as we paint the world purple and ensure the thousands of MSPs we are lucky to call partners are best prepared to tackle their network problems.Leadership HighlightsIn 2019, we endeavoured to improve our team meeting attendance through value based conversations which resulted in a 15% increase across the team, improving the quality of leads for the sales team to work.In 2020, our focused turned from straight quality to a high volume of quality. Through training and development, our team went from 93% quota achievement in Q1 to 133% in Q2.

Understand and learn client culture and key hiring criteria by facilitating and capturing client hiring needs through participating in detailed intake sessions.Participate in multiple client intakes and conference calls every week occasionally taking a lead role.Source candidates leveraging social media tools and the latest sourcing technology to identify and recruit quality talent for each client; build talent pools and drive key candidate communications to attract the right talent.Create interview guides incorporating detailed knowledge of software, coding and technical best practices.Interview candidates assessing for technical knowledge and culture fit while providing a very high standard of positive candidate experience.Monitor quality of candidate applications and activity through the workflow process.Screen candidate resumes against client criteria create candidate profiles, scorecards and competency-based interview notes.

Supporting Recruiters Canada (and occasionally the United States) in interview scheduling and other administrative needs as necessaryDrafting and peer editing offer letters for entry level to mid-management rolesLeading the Canada Talent Acquisition Engagement Committee with the goal of improving engagement scores and further fostering a learning and development-oriented workplaceCreating requisition status reports to Aon Risk Solutions and Outsourcing ExecutivesSupporting Aon Risk Solutions Campus Recruitment activities such as interview scheduling and resume screening

Acting as a resource to administrators within the Health Sciences departments at McMaster University on subjects such as use of Citrix VIP Payroll system, retirement and termination options, leave of absences and payroll regulations and guidelines.Entering one time and bi-weekly payments into Citrix VIP Payroll system.Evaluating and calculating pension estimates for employees who are planning to retire or have left the university.Performing hiring, termination, payroll and position change functions using Citrix VIP Payroll system.

Entering one time and bi-weekly payments into Citrix VIP Payroll system.Evaluating and calculating pension estimates for employees who are planning to retire or have left the university.Peer reviewing termination options, pension estimates and payroll calculations for Human Resources Advisors.Acting as a substitute advisor when colleagues are away.

Managed the Philanthropy and Volunteer Inboxes with response times aligning to expectations outlined by the Corporate Philanthropy Team leading to positive customer experiencesConducted the tracking and shipping of all In-Kind devices being donated to charities and non-profits which allowed for improved metrics tracking and overall organizationUndertook added responsibilities such as developing program plans for gaining awareness internally and externally regarding volunteer programs to alleviate the added workload created on account of a maternity leaveTracked, approved and paid Volunteer Recognition grants which simultaneously improved organization of the program and increased employee morale

Conducted interviews to ensure quality in future staff members which resulted in improved team dynamics and staff performancePlanned, organized and implemented building- and campus-wide new student orientation events which enhanced overall student experience through opportunities for social interaction, lessons in life skills, wellness, diversity, social justice and academicsManaged a building-wide programming budget efficiently and effectively which led to proper book keeping and filing of petty cash of $850 for the academic year and an additional $2,000 for new student orientationSuccessfully completed training in conflict mediation, risky behaviours, diversity, social justice and communication skills which allowed for personal and professional development of the residence life staff members

Community Advisors (CAs) are upper-year student employees who live on each floor and manage the community to ensure a successful transition to residences, as well as, an engaging and rewarding year for resident students. These student leaders are highly trained in a variety of areas, which prepares them to execute the following responsibilities: 1. Programming engaging social, academic, wellness, and awareness floor programs 2. Advising and referring students experiencing difficulties to campus resources 3. Orienting students to the university and linking them with new opportunities/events 4. Upholding community standards and educating communities on university policies 5. Assist residents to resolve conflict and build a community of mutual respect and inclusion

Ensured appropriate supervision and leadership of staff in order to create effectiveness in the workplacewhich led to a reduction in quantity of critical incident reports filed by subordinatesOversaw adventure programming safety regulations which led to improvement in the safety of the workplace as well as improvement of the overall image of the institutionEffectively trained 36 members of the counseling staff in proper use and facilitation of adventureprogramming techniques and equipment which led to an overall improvement in staff performance and stakeholder satisfactionFacilitated the success of peers, colleagues, children and young adults through direct supervision andproper facilitation of adventure programming equipment which led to a positive and safe atmosphere inwhich to work