Implemented a design system to increase uniformity across products and platforms. Implemented surveys and other research with users to identify improvements that would have largest impact and remove barriers to use and understand products. Coordinated with Product Managers and Product owners to implement changes with primary objectives and leading KPIs to measure impact and progress of new features. Championed user-centric practices at all times to align focus of the organization and showing a direct relationship to user-centric focus and higher adoption, conversion and utilization of products. Lead workshop exercises with all departments to guide initiatives with the user in mind and focus on key outcomes. Analyzed data from multiple sources to identify key activities of highly active users to implement focused improvements for all.

Managed design system for 30,000 webpages across 7 academic health departments and the consumer facing website of the hospital. Coordinated with stakeholders, up to executive level, frequently about improvements to the digital presence of Utah's leading health institution in meeting goals and KPIs.Lead workshops and research initiatives with stakeholders and users to identify key improvements that will increase confidence and remove barriers of entry for patients seeking appropriate healthcare. Identified improvements and participated in initiatives to patient care directly and internal systems that aided in focusing on employee processes.

Performed quantitative and qualitative research (focus groups, interviews, analytics, surveys, usability testing, etc.) to understand user attitudes and behaviors for all digital products published by the LDS Church.Evaluated internal systems and procedures to find ways to improve effectiveness of teams and products. Measured strengths, weaknesses, and threats and adapted strategy to opportunitiesSupported and increased user empathy for multi-teams; development, UI/UX Design, project management, and product teams, by championing the user and their problem, and let the team collaborate to find the best solution.Empowered product teams to make actionable decisions for their products through well-developed reports, journey maps, personas and presentations that validated and refined requirements.

Facilitated teams (10 members) to bring projects to launch by designing, creating and following processes according to project plans and scope with both waterfall and iterative methods.Coordinated frequently with clients and product teams to manage expectations and to implement strategies based on client requirements and industry best practices all while respecting time, quality, and budget.Implemented user-centered design through personas, experience maps, wireframes, sitemaps, and usability testing.

Helped successful developers make great websites and apps for stakeholders and clients.Worked with internal management and stakeholders to stay under budget, on time and always find creative and personal solutions to every client's needs.Employed best practices and set proper expectations to meet the needs of the client and the development team to ensure high quality work and satisfactory products for clients to grown their own company. Utilized and encouraged valuable user research methods to drive decisions for clients that would provide measurable outcomes.

Created business plans and conducted market research for two separate medical related games. Both involved utilizing new and existing hardware to improve patient's lives.Used game theory techniques to engage users and would pass clinical trials and FDA approval. Designed and consulted with industry giants to create a lasting system of workflow facilitating the constant need between medical professionals and production teams that can help produce games that can solve problems. Presented occasionally in front of a panel of worldwide advisors.This system developed has evolved to become the GApp Lab at the University of Utah and produces many games per year to meet the needs of medical professionals. See link - https://thegapp.eae.utah.edu/

While seeking a Masters in Entertainment Arts and Engineering at the University, have held all product roles within a game development team including Producer, Development Manger, Art Director, and Hardware developer. Developed business plans that aligned with stakeholder goals, time and budget. Designed systems, games and interactive media in Concept, Prototype, Alpha, Beta and Final Stages for Xbox Kinect, touchsceen and new hardware devices.

Aided customers in use of website and product inquiry via chat. Identified user experience patterns in customers to encourage higher conversion rate. Tested weekly updates to the site and major launches using both black-box and white-box testing methods. Validated updates against system requirements and identified user personas.

· Designed and manipulated geographical information for map printing and data evaluation.· Managed the network of computers and file system used for data, map and image storage.

Gave excellent service to the best dental offices in the U.S. I made sure their offices ran without a hitch.