Spencer C. Email & Phone Number

2023 Rated Highly Effective Manager• Lead team of over 130 Team Members, 25+ Team Leaders, and 1 Seasonal Supervisor. • Maintain 100% Compliance with internal standards and State of California safety regulations.• Oversee daily venue and area operations while ensuring emergency situations are handled in accordance with MIC procedures.• Manage weekly scheduling to ensure efficient venue operations in alignment with park hours, special events, and financial parameters.• Collaborate with HR to investigate and resolve employee and labor relations concerns in a timely and equitable manner.• Prioritize and implement operational changes to enhance team efficiency and throughput. • Develop team by providing meaningful feedback, guidance, and opportunities for growth.• Manage the annual transition from daytime to nighttime operations for Halloween Horror Nights, partnering with multiple departments to ensure all guests have the appropriate credentials for evening access.• Designed and implemented a park-wide initiative to track, incentivize, and promote name-based positive team member comments through an engaging and dynamic format.Recipient of 2 G.E.M (Going the Extra Mile) AwardsSeasonal Supervisor from August 2021 - November 2022

• Collaborated effectively with Universal Creative, Tech Services, and third-party vendors to successfully open and operate the attraction.• Partnered closely with management to ensure that all opening timelines were met.• Trained and onboarded new Team Members on safety and operation to California State standards.• Played a key role in developing the venue's SOPs and launching ASQ program.• Created venue specific safety proposals to help the attraction transition to meet state and federal COVID-19 guidelines.

• Supervised team of 100+ ushers and 30+ leads at 6 different venues across the park.• Handled day to day operations such as scheduling, incident investigations, clocking activity, coaching, and emergency response. • Focused on team member morale and growth by fostering a culture of motivation and development.

• Oversaw the operational and entertainment needs at the Walking Dead venue during the Halloween Horror Nights 2019 season.• Managed team of 50+ AGVA actors on nightly basis.• Worked directly with the Los Angeles County Sheriff's Department and OPSX Security to ensure the safety of our performers, team members, and guests.

• Optimized guest throughput and penetration rate at the venue.• Provided mentorship and leadership training to Team Members looking to pursue new opportunities within the company.• Designed inventory system that organizes, logs, and tracks over 3000 articles of clothing used for recovery.• Collaborated with EHS, Tech Services, and various levels of management during daily operation to ensure Operational Excellence at the venue.

• Informed guests about safety warnings and restrictions before ridership.• Stewarded brand approved theming in association with Warner Bros. Entertainment Inc.• Safely loaded/unloaded guests from attraction, monitored queues, and upheld USH core values.