Spencer Curtiss Email & Phone Number

Watchdog is an independent owner's representative and project management firm that provides customized and consultative real estate services. With oversight of the budget and schedule, Watchdog participates in every step of the project ensuring quality is met and your interests are being represented.Our name says it all... watch•dog \ -,dog \ n(1610)one that guards against loss, waste, theft, or undesirable practicesSpecialtiesOwner's Representation, Master Planning and Programing, Site Selection/Analysis, Budget/Schedule Administration, Project Coordination, Work Letter Analysis, Closeout Management, Vendor Procurement, Contract Negotiations/Admin, Capital Budget Planning, Process Management, Construction Admin, Multi-site Rollout Management

Philadelphia, Pennsylvania, United States

I worked for the Project and Development Services (PDS) group in the Berwyn (PA) office, providing superior be project management services to major corporate clients throughout the Philadelphia Market. I am working predominantly with large higher education institutions but also work with more traditional clients. I have extensive experience working on projects in the hotel/hospitality industry. Oversaw a sizeable mechanical upgrade project and a large elevator modernization project for the Sheraton University City.Expedited University of Pennsylvania’s Vice Provost of University Life’s Wellness Services newly-leased space plans to accommodate nearly 70 staff returning before tens of thousands of students moved back to campus. Delivered at least 11% under budget for every project completed as senior project manager. Successfully project managed multiple large-scale projects averaging $2M in value.

Greater Philadelphia Area

• Saved $600K on University of Pennsylvania’s Library system equipment upgrade costs, enabling them to save money and relocate their book collection ahead of schedule. • Project managed a $3.1M renovation for The Inn at Penn- A Hilton Hotel with 250 guest rooms across four floors, delivered under budget and ahead of schedule. • Achieved success by project managing many similar projects that averaged $1.5M in value.

Greater Philadelphia Area

• Oversaw a $2.9M renovation for Sheraton Philadelphia University City Hotel, covering the ballroom, meeting rooms, and the lobby area. • Collaborated with Holliday Fenoglio Fowler LP (HFF) on a $1.2M complex relocation to the city center, including designing the new space, staff relocation, and decommissioning the old space. • Project managed a $1.4M renovation of the ballroom at the Inn at Penn, a Hilton Hotel.

Greater Philadelphia Area

I led the operations for the Mid-Atlantic region, including 3 states and 5 stores, with total sales of $1.3MM annually. I direct a team of 60 staff to generate maximum sales for this premium frozen yogurt brand. I boosted team performance through ongoing training and development opportunities, as well as effective onboarding practices. I continuously reviewed inventory and labor to identify opportunities to reduce costs and waste. I also implement targeted marketing strategies, including social media posts and online engagement.Selected Contributions:♦ Recognized as being in the top 5% for most throughput per man-hour in the entire Pinkberry system. ♦ Increased mystery shopper scores by 14% by enforcing exceptional customer service standards.

Greater Philadelphia Area

I helped drive the success of a gourmet coffee chain, with responsibility for 30 stores in 7 states. I also supervised the daily activities and success of team members while engaging with store management to ensure brand consistency and the utmost quality standards. I would also negotiate pricing with vendors to control costs. Selected Contributions:♦ Played a key role in building new locations; opened 5 cafés in one year on time and under budget.♦ Instrumental role in new store layouts with budgets of ~$400k; developed conceptual drawings.♦ Reduced average ticket times and minimized waste via standard operating procedure implementation. ♦ Created a new training program with 13 detailed modules.♦ Developed proprietary frozen beverage blend; saved 22% and included corporate rebate.♦ Rolled out and standardized a breakfast sandwich program; helped generate 14% of sales.♦ Negotiated pricing with all vendors; e.g. a 3% price decrease for tea. ♦ Sourced and identified a new coffee roaster; negotiated a 7.7% decrease for roasted coffee.

Greater Philadelphia Area

Directed the operations of 2 gourmet coffee shops and 2 fast casual restaurant franchises with $2.0MM in annual sales. Managed a team of 40 in the delivery of high quality menu items and exceptional customer service. Maintained P&L responsibility to ensure fiscal integrity and organizational growth. Built vendor partnerships to ensure competitive pricing and timely deliveries. Executed marketing promotions to solidify the brand’s presence in the market.Selected Contributions:♦ Significantly reduced waste through targeted management/inventory tool utilization.

Oversaw the operations of an organization with 25 recreational camps along the East Coast. Directed the day-to-day activities of 8 team members. Analyzed company in order to identify opportunities to cut costs, enhance service, and boost profits. Selected Contributions:♦ Planned and implemented 55+ ordering budgets to support 100+ events each year.♦ Introduced an inventory tracking program to update from paper-based to an electronic process. Efforts led to an increase in inventory accuracy and a reduction in waste.

Clearwater, Fl

Oversaw preparation, transportation, and set up of all supplies for one week camp each January for adults 30 and over to play with former Philadelphia Phillies legends. Coordinated daily ballgames and events at Brighthouse Networks Field and hotel complex.

Atlantic City, Nj

Relief pitcher for professional independent minor league baseball team.

Bachelor Of Science, Business Management

Activities and Societies: Varsity Baseball

Education record