Spencer Duncan Email & Phone Number

Vineyard, Ut, Us

Utah, Usa

Responsibilities:• Participate in the sales interaction strategy for client references including training, education, rollouts and feedback for improvements• Coordinate sales reference process with Canadian and Retirement Services Client Success teams for reference fulfillment, improvements and efficiencies• Contribute to monthly KPIs on the reference program across senior leadership in Sales, Marketing, Service and WWCO• Manage Canadian and 401K Referenceable Clients by working… Show more Responsibilities:• Participate in the sales interaction strategy for client references including training, education, rollouts and feedback for improvements• Coordinate sales reference process with Canadian and Retirement Services Client Success teams for reference fulfillment, improvements and efficiencies• Contribute to monthly KPIs on the reference program across senior leadership in Sales, Marketing, Service and WWCO• Manage Canadian and 401K Referenceable Clients by working closely with the DVPs of Sales Operations, as well as field sales leadership, implementation, and service to identify and manage referenceable clients for all product lines• Coordinate with Advocacy leads in Marketing and Service/Client Success to increase client references in the database• Oversight of the end-to-end lifecycle of all client references and maintenance a reference database to track participation• Support a team of Reference Fulfillment Managers and coordinate messaging to ensure consistent engagement of clients in the Reference Program• Work with cross-functional Advocacy leads to drive efficiencies and standardization across programs as well as cross-functional collaboration with Advocacy efforts• Work with Account Owners from Service/Client Success to train and educate on reference process support for sales• Create reports and dashboards showing trends and gaps among referenceability of client base• Work with Sales and Operations to educate and train sales on reference request process, best practices and benefits to them• Drive cross functional reference tool integration and technology efforts • Coordinate with Sales Enablement Tools team to help drive field interaction and utilization with client references Show less

South Jordan, Utah

Ceridian. Makes Work Life Better™.Ceridian is a global human capital management software company. Dayforce, our flagship cloud HCM platform, provides human resources, payroll, benefits, workforce management, and talent management functionality. Our platform is used to optimize management of the entire employee lifecycle, including attracting, engaging, paying, deploying, and developing people. Ceridian has solutions for organizations of all sizes.Responsibilities:Primary… Show more Ceridian. Makes Work Life Better™.Ceridian is a global human capital management software company. Dayforce, our flagship cloud HCM platform, provides human resources, payroll, benefits, workforce management, and talent management functionality. Our platform is used to optimize management of the entire employee lifecycle, including attracting, engaging, paying, deploying, and developing people. Ceridian has solutions for organizations of all sizes.Responsibilities:Primary vendor contact for ROInnovations and Point of Reference - ReferenceEdge deployment.Meet with teams that use references (sales primarily) to identify gaps and anticipate needs. Data validation and cleansing – if the data can’t be trusted, the program’s core asset has no value. Maintain accurately tag advocate accounts and contacts with the help of periodic check with Customer Relationship Executives. Proactive outreach to top advocates to ensure satisfaction and update preferences. Report on reference nomination performance through scheduled SFDC Dashboards.Continually identify reference gaps and target prospective advocates in those categories. Show less

South Jordan, Utah

Track all phases of the customer reference, analyst relations and press activities, which requires gathering project requirements, setting expectations for delivery dates, and managing in-house workflowManage the customer reference repository to make outreach and maintenance more efficientMaintain a centralized list of available customer references and insure that customer references are kept up to date on all public facing marketing channelsMonitor the customer win… Show more Track all phases of the customer reference, analyst relations and press activities, which requires gathering project requirements, setting expectations for delivery dates, and managing in-house workflowManage the customer reference repository to make outreach and maintenance more efficientMaintain a centralized list of available customer references and insure that customer references are kept up to date on all public facing marketing channelsMonitor the customer win report and conduct outreach to sales and client services to identify customer referencesServe as a liaison to other functions that require customer researchDefine common customer reference types and elements to be used across sales and marketing activities (i.e. logos use, quotes, customer stories, peer-to-peer references, media references, speaking engagements, etc.)Document the responsibilities of various functions during the customer reference processConduct interviews with customers and collaborate with the creative and content team to develop written and video customer success stories and collaborate with the Corporate Communications team to develop press releasesWork with Corporate Communications to facilitate media interviews with customersCreate and distribute customer success stories internally - including presentations for the sales enablement team and the LANDESK Newsletter Facilitate requests from the sales team for use case references and customer references during the later stages of the sales cycle Utilization/feedback of customer marketing programs/offers by sales and customer support Build and execute a plan to grow customer success story pipelineOwn and maintain customer reference sales tools that include impact stories, customer name plate slide, customer success storiesWork globally with sales team and marketing managers to identify potential customer success story candidates Show less

South Jordan Ut

Work globally with marketing managers to coordinate creation of standard literature pieces in multiple languages.Track all creative services project requests using ACE Project (this may require gathering project requirements, setting expectations for delivery dates, and managing the in-house workflow).Meet with Project Requestors and the Creative Services Team to discuss weekly project traffic.Compile a weekly report of completed projects.Work with all standard… Show more Work globally with marketing managers to coordinate creation of standard literature pieces in multiple languages.Track all creative services project requests using ACE Project (this may require gathering project requirements, setting expectations for delivery dates, and managing the in-house workflow).Meet with Project Requestors and the Creative Services Team to discuss weekly project traffic.Compile a weekly report of completed projects.Work with all standard literature layout requests using an external layout vendor to ensure correct branding and accurate work.Complete various ad hoc Marketing Communications projects as required. Show less

South Jordan, Utah

Initiating and tracking complex sales process and potential leads using Salesforce softwareWork closely with North American marketing field manager to coordinate sales

Mba, Finance, Accounting, Marketing

Activities and Societies: Super Aggie Basketball Fan

Bs, International Business Management

Activities and Societies: 2006 BYUH Golf Team MVP; Chamber Orchestra - play the Cello; Jubilee Volunteer raising over $3500 for the school.

Associate'S Degree