Spencer Abbott Email & Phone Number

New York, Ny, Us

Perchwell is a B2B SaaS and system of record for Multiple Listing Services (MLS) across the US. Our origins stem from successfully integrating across all of NYC’s previously fragmented brokerages, resulting in NYC’s first-ever unified system of record for real estate listings. Since then, Perchwell has become the first company to successfully break into the complex MLS system of record market in over 25 years.Responsibilities:- Introducing product thinking to a sales-driven roadmap by leading end to end lifecycle of user facing features with cross-functional teams- Mentoring and coaching teammates on effective product management and leadership- Leading end to end lifecycle of scalable solutions to support enterprise specific requirements- Leading design and engineering sprint cycles for a hybrid team of remote, international, and onsite teammatesAccomplishments:Agent to Client Messaging (web, iOS, Android):- Re-defined and delivered a messaging MVP based on customer insights and technical restraints - These refocused goals and requirements resulted in a 40% decrease in engineering efforts, allowing us to deliver a MVP within an inherited contractual deadline.Property Listing Management System- Our system supports a listing management form of 300-400 fields per MLS, used by agents of MLS’ ranging from 1,000 to 10,000 active members.- Collaboratively innovated a robust and flexible rules engine to support dynamic, conditional logic, unique to each customer’s needs. - The Internal tools we innovated resulted in an industry-leading turn-around to customize enterprise software for clients: ~ 12x faster onboarding than incumbents- Worked directly with data engineering to ensure listing data was compatible and compliant with 3rd party services and regulations through our external APIs- Introduced technical diagrams to communicate complex business requirements between internal and external stakeholders

Redmond, Washington, Us

Microsoft Email Orchestrator (MEO) is Microsoft’s API for internal teams to send transactional emails to both internal users and external customers. Since inception within Azure, MEO’s charter quickly expanded to all transactional emails across Microsoft. Responsibilities:- Managing end-to-end onboarding of internal teams to MEO - requiring working closely with program managers and engineers for migrating teams. Included improving and migrating existing emails and net new email scenarios- Leading cross-functional team of email developers, designers, and technical editors to ensure consistency and improved experiences for customers- Working with international teammates and stakeholders supporting a global customer baseAccomplishments:- Re-architecting and migrating Microsoft’s purchase receipt email (2.5 million sends daily) to MEO before security compliance deadlines with 0 customer down time- Leading API contract architecture and scalable design patterns across 500+ transactional email scenarios across 60 Microsoft teams- Conducting stakeholder interviews leading to reduced onboarding time by 20% via instructional videos, processes, and documentation based on interview findings

A complete online payments solution for unions. Built to save leaders time and save unions and money.Responsibilities:- Founding member of a four-person team that bootstrapped this start up- Led product management, product design, and contributed to front-end development when needed- Led product & business strategy, road mapping, user stories, user research, competitive analysis, financial forecasting, product design, front end development, and product marketing designAccomplishments:- Working application with paying customers in two weeks of inception (React, Ruby on Rails, Stripe for payments)- $500k in transactions passed through our platform in first four months- 150% growth in revenue over between month 2 and 4 of inception- Our initial bootstrapped application has led to a 3-person profitable company led by original CEO

Seattle, Washington, Us

A social fundraising platform for high school groups (ex: football team, robotics club). Served 2.5 million users and raised $90 million in donations for groups in 2019.Responsibilities:- A typical month for me could have included field research, database queries, user research, customer interviews, OKRs, feature specs, user stories, usability testing, a/b testing, collaboratively leading cross-functional teams, and working with stakeholders throughout the entire process to ensure alignment in order to meet delivery dates.- Leading cross functional teams (design, development, data) for end to end lifecycle of feature releasesAccomplishments: Remote Fundraiser Campaigns: - Enabled our traditional fundraising campaigns to be run remotely, empowering sales reps to focus on making sales while serving our customers better than before- Lean MVP approach allowed for a one-month early release amidst COVID-19- Synced web-based fundraising application with Hubspot CRM via API- Empowered 170-member sales force to run campaigns remotely- Preliminary testing results indicated 10%-30% increase in total raised per campaign Fundraiser Page v2:- A completely revamped version of our primary revenue driver ($90M/year)- Coincided with implementing new design system and javascript framework- 25% increase in donation conversion- 47% increase ($1.5M) in gear purchase performance (conversion x dollars spent)- Eliminated top three most frequent customer service tickets Credit Card Processing Fee to Donor:- Allowed donors to cover their donation’s credit card transaction fee- Led multivariate test to ensure business viability- Reduced total fundraising fee for groups from 23% to 20%- Allowed customers to keep a combined ~$3MIL more a year

Seattle, Washington, Us

Before pivoting to product management at Snap! Raise, I was first brought on board to design and develop features for their higher education giving platform.Accomplishments- Designed and co-developed alumni database feature for college administrations- Designed and co-developed reporting tools for administrators to measure fundraising performance- Designed, developed, and launched a custom CMS marketing site in three months- Designed and released rebrand for Snap! Advance (Higher education giving platform)

One-person digital agency providing various digital solutions for small companies. Accomplishments- Worked with several mom and pop business to create or update their online presence- Responsibilities included identity, branding, website design, copywriting, marketing assets, and CMS website development (custom wordpress themes) based on client’s needs

Seattle, Washington, Us

A design-centric creative agency with clients including Starbucks, Bill Gates, and Seattle-based companies.Accomplishments- Developed and released custom CMS for Bill Gates’ clean energy venture capital firm: BT Energy- Developed and released custom CMS for Starbucks B2B sector, empowering their sales team with dynamically rendered, web-based, and private-labeled one sheets for multi-million dollar contract proposals

Seattle, Us

Managed various operations of roasting studio inventory and weekly duties. Implemented projects and research for co-president, including case design for storyville live touring rig. Espresso research and initial development of espresso specifications.

Managed business and touring for band while playing guitar. Kept track of all income, worked with venues, handled salaries and accounting, along with performing live and song writing in band. National and International touring for weeks to months at a time…before smart phones.Fun fact: Before 'streaming' and 'viral' were common language (post-napster, pre-spotify), we were the first unsigned band to reach one million streams of our songs online. ✨

Product Management Immersion, Product Management

Ux Engineering Night Class

Education record