I founded and grew Newf Technology, LLC with a mission to simplify and secure IT operations for small businesses and professionals across the NYC metro area. From our early days, I’ve focused on delivering tailored managed and co-managed IT services, cybersecurity, and IT infrastructure solutions that empower clients to thrive in an increasingly digital world.Expanded Reach & Presence: Opened a second office in East Hampton, providing localized, high-touch IT services to a broader client base while maintaining our commitment to personalized support.Built a Modern Tech Stack: Integrated industry-leading tools like Microsoft 365, HubSpot, Vulscan, and Bitdefender, enabling us to elevate operational efficiency, service delivery, and client security.Client-Centric Partnerships: Cultivated strong relationships with law firms and small businesses, providing bespoke IT solutions such as in-depth assessments, co-managed IT support, and compliance advisory services.Marketing & Growth: Spearheaded impactful marketing campaigns using Google Ads and SEO, driving brand visibility and consistently attracting high-quality leads in a competitive market.Leadership & Team Development: Built and led a skilled team of IT professionals and customer success experts, fostering a culture of excellence and ensuring client satisfaction at every touchpoint.Innovative IT Solutions: Introduced groundbreaking services, from secure data storage and home network optimization to compliance-focused IT strategies, establishing Newf Technology as a trusted MSP partner.Achieved Sustained Growth: Navigated the competitive IT landscape to achieve consistent milestones, expanding our service offerings and strengthening our market position.Through vision, adaptability, and a passion for delivering exceptional results, I’ve been privileged to transform Newf Technology into a trusted partner for businesses seeking secure, scalable, and innovative IT solutions.

Deployed Mimecast as an email security gateway, leveraging its advanced threat protection to reduce spam and phishing attempts by over 60%, significantly limiting the risk from viruses, malware, and zero-day attacks.Implemented LogMeIn for endpoint protection, enhancing remote management and security of IT assets, leading to a 70% increase in security update compliance and a reduction in response time to threats.Introduced LastPass MFA and SSO, streamlining the employee login process and reducing account compromises, whichresulted in a 90% decrease in help desk tickets related to account issues.Revised onboarding and offboarding policies to align with industry best practices, ensuring consistent entitlement reviews and audit-ready permission management, leading to a 100% improvement in compliance audit results.Launched Cybergraph for security awareness, significantly reducing susceptibility to cyber threats through targeted training, evidenced by an 80% reduction in successful phishing attempts.

Led the migration to Exchange Online, enhancing email security with MFA and ensuring better protection against unauthorized access, resulting in a 75% reduction in email-based security incidents.Directed the upgrade of end-user workstations, achieving thousands in savings on potential upgrade costs and maintaining cybersecurity insurance coverage, while ensuring 100% of workstations were compliant with new security standards.Oversaw the redesign of network infrastructure, improving LAN and WAN performance and security, which resulted in a 50% increase in network efficiency and a 100% decrease in security vulnerabilities.Managed MSP relationships, optimizing support ticket prioritization and resource allocation, enhancing internal IT project support and efficiency, leading to a 35% increase in project completion rate.

Implemented a one device per user policy, saving over $1,000 per user annually by reducing hardware duplication and minimizing security risks.Developed a SharePoint site for the estimating department, replacing Dropbox to allow secure, granular access to records, improving data security and collaboration, evidenced by a 45% increase in departmental efficiency.Managed IT operations for three subsidiary companies, enhancing security, and operational efficiency through effective backups, upgrades, and patch management, resulting in a 100% reduction in downtime.

Designed and implemented a new managed infrastructure solution by transitioning from an on-premise datacenter to an Azure disaster recovery site to ensure better uptimes and future scalability, resulting in 100% improvement in system uptime and enhanced scalability.Led the rollout of Okta to replace RSA as our Multi-Factor Authentication (MFA) solution to enhance security measures and streamline user access, achieving a reduction in user login issues by 75% and strengthening the firm’s security posture.Deployed a Single Sign-On (SSO) Portal to simplify access to Desmarais LLP web apps, aimed at improving user experience and operational efficiency, which led to a 100% increase in user satisfaction and a significant decrease in access-related support tickets.Optimized the relationship with our Managed Service Provider (MSP) by ensuring correct prioritization of tickets and effective use of resources for internal IT projects, resulting in an 80% increase in ticket resolution efficiency and enhanced productivity of IT initiatives.

Upgraded the imaging server from Dell Kace to Microsoft MDT to streamline and automate the process of end user equipment deployment, significantly reducing setup time by 50% and enhancing operational efficiency.Managed company cellphones using MDM (AirWatch) and MTM (Wandera) software to protect both company and personal data, leading to a 70% decrease in security incidents and improved compliance with data protection regulations.Migrated a terabyte of company data from on-premise file servers to Box to enhance mobile device access while ensuring advanced data security, resulting in a 100% increase in remote work productivity and a reduction in data breach risk.Diagnosed and resolved various technical problems efficiently, maintaining correct prioritization over help desk tickets, which improved resolution times by 60% and increased user satisfaction ratings by 80%.

Managed a $2 million IT budget, collaborating with all departments and over 10 IT vendors to coordinate services and products for technology-enabled projects, ensuring optimal allocation of resources and support for ULI’s strategic objectives.Headed a project with the finance vendor of record to update ULI’s Azure-based finance servers and facilitate migration to Dynamics Great Plains 2016 in Summer 2017, enhancing financial processing efficiency and system reliability.Developed a Contract Management site using SharePoint workflows to send automated contract expiration updates, significantly reducing manual tracking efforts and improving contract renewal efficiency.Led the implementation of Skype for Business PSTN, consolidating vendors and saving over $1,000 per month, while improving communication capabilities and user satisfaction across the organization.Analyzed AV system business requirements for the main conference room and implemented a project plan that was completed on time and $5,000 under budget, enhancing presentation capabilities with scalability for future growth.Updated processes to provide efficient member check-in and increased reliability for conferences, streamlining event operations and improving attendee experience.Standardized equipment for employees, temps, and interns to ensure similar technological capabilities and regular updates, improving asset management and operational efficiency.

Consistently met and exceeded assigned daily sales goals by effectively covering all departments, with a particular focus on women’s and children’s apparel, contributing to the store's overall sales targets.Tasked with updating the stock room in the Georgetown store due to my high attention to detail and quick organizational abilities, implementing a process that positioned the season's hottest items closest to the front. This strategic placement reduced colleagues' time away from the sales floor, enhancing overall sales efficiency.Revamped the stock room layout to ensure easy retrieval of popular items, significantly minimizing the time colleagues spent off the sales floor and boosting our ability to meet customer demands swiftly.Assisted in processing online and phone orders accurately and quickly at the Greenwich flagship store during the holiday season, ensuring timely fulfillment and contributing to an exceptional customer service experience during peak sales periods.

Spearheaded the update of the Hillel International College Guide, a pivotal resource for high school juniors and seniors exploring colleges and Jewish community presence, marking its first year available in print form and enhancing its accessibility and utility.Tasked with providing quality assurance for Host eXpress, a website platform for campus and regional Hillel chapters, I refined the user interface to ensure understandability for non-technical users and simplified website editing processes, improving user satisfaction and ease of use.Analyzed the pros and cons of transitioning the IT department to a teleworking model, compiling a comprehensive report that was presented to department heads to evaluate the impact of teleworking on departmental operations and efficiency.Due to my strong work ethic and team-first attitude, I was selected to provide technical and A/V support at the Hillel Institute, a summer training conference, ensuring seamless technical operations and contributing to the overall success of the event.

Honored with an invitation to return for a second year as Development Associate Assistant, recognizing my contributions and dedication to The Heinz Center's mission.Assumed responsibility for managing The Heinz Center’s social media feeds, enhancing our digital presence and engaging effectively with our community of supporters and stakeholders.Entrusted with full oversight of the organization's databases, maintained on FileMaker Pro, ensuring data integrity and streamlining access for staff to support project execution and donor management.My efforts in database management and cleanliness significantly improved operational efficiency, facilitated smoother project execution, and strengthened engagement with donors and grant management processes.

Returned for my fourth summer at Camp Mohawk, demonstrating continued commitment and growing expertise in youth camp leadership.Personally requested by the new head counselor, to serve in a pivotal role within the division for 7-9 year old boys, acknowledging my proven leadership and rapport with campers.Responsible for the daily management and safety of 7 campers directly, and co-managed a total of 12-15 boys, ensuring a secure and engaging camp experience.Initiated and set up activities during unscheduled times, filling gaps in the program with engaging and appropriate content for our campers.Assumed leadership of the group in the head counselor’s absence, ensuring continuity and stability for the campers.Continued to manage my usual bus route with 8 campers, offering a familiar and reassuring presence to both campers and their parents familiar from previous summers.Fostered a sense of security and trust among parents, leveraging my longstanding relationships to reassure them of their children’s safety and well-being en route to and from Camp Mohawk.

Oversaw a team of five buyers on The George Washington University campus, providing leadership and direction to ensure the success of the book buyback period.Supplied team members with essential materials and knowledge, empowering them to effectively carry out their roles during the buyback period.Held sole responsibility for managing and distributing funds to buyers from the Belltower Books bank account, ensuring efficient financial operations.Organized the collection of purchased books at the end of the buyback period and their delivery to a designated storage locker, streamlining the logistical process.Demonstrated exceptional time management and organizational skills by balancing the demands of handling large amounts of money, overseeing team operations, and managing my own academic commitments during final exams.

Interacted daily with constituents via phone, ensuring their concerns and inquiries were addressed promptly and effectively.Regularly read newspapers and selected websites to remain informed on current issues, supporting informed communication and decision-making.Researched laws, organizations, and agency rules to provide essential support to staff in their assignments, enhancing the team's effectiveness and efficiency.Attended meetings, briefings, and hearings on behalf of staffers, summarizing key findings in concise 1-2 page memos for internal review and action.Assisted the mail director in organizing the mail room and categorizing incoming mail, ensuring smooth and efficient mail management processes.

Enhanced the website for Candidate John Blankley, improving user engagement and information dissemination.Served as the administrator for campaign databases and social networks, ensuring accurate and timely management of digital content.Researched and analyzed the incumbent's positions and views on key issues, providing valuable insights for campaign strategy development.Actively participated in strategic and tactical meetings with Candidate John Blankley and key advisors, contributing to the formulation of campaign strategies.

Received the Outstanding Service Award in June 2010, recognizing my dedication and contributions to the community.As an Explorer Post Member, supported Greenwich EMS by participating in and organizing public blood pressure screenings, health clinics, and community education events, engaging with 25 – 200 attendees.Served as an MRT, riding ambulance shifts as a third or ride-along, assisting paramedics and EMTs within the scope of my training on various calls.Certified as a CPR instructor, I taught public classes and leveraged opportunities for freelance work to teach CPR to the community at large.