Spencer Francis Email & Phone Number

Seattle, Wa, Us

San Francisco, California, Us

New York, New York, Us

Conduct Salesforce Commerce Cloud platform training sessions and create detailed product documentation, ensuring seamless user acceptance testing (UAT) activities and operation post-launch.Develop comprehensive documentation to enable clients quickly while setting them up for broader goals and growth.Proactive troubleshooting and testing of configuration issues, preempting any potential setbacks during product launches or peak sales periods.Executed international expansion into more than 25+ countries for Cricut.com, owning roadmap from translation creation to market acceptance testing and launch.Educate and engage with clients, providing relevant recommendations specific to their business needs.Contributed to Astound's global knowledge base of training documents, contributing to company’s broader goals.Deliver virtual pre-sales demonstrations of Astound accelerator products covering initial business use cases. Clients Included: Saks Fifth Avenue, Cricut, Les Schwab Tire, Blue Rabbit Veterinary, and Carters.

New York, New York, Us

PM on BORN's first Salesforce Commerce Cloud Reference Architecture build, which received excellent scores on our launch gate review. Also responsible for owning BORN's pre-sales estimation efforts which involved pitches and intense scrutiny of estimation of sales pursuits.Business Analyst on a B2B Magento build, which involves documentation of all business requirements, leading client reviews for approval, and building out user stories in JIRA.

New York, New York, Us

Project Management for both internal and client facing projects ranging from platform builds to website development and maintenance across platforms including Salesforce Commerce Cloud, Magento, Shopify, WordPress, and Netsuite using both Agile and Scrum methodologies. Scrum Master for internal projects involving large teams of both internal and external developers. Agile used for external client facing work using both two week and four week sprints. As an experienced Jira user, I facilitated the company transition to the Atlassian cloud by writing the agile framework that maintained to the company resource allotments.

75001, Paris, Fr

Responsible for maintaining development release cycle including mock-up creation, specification documentation, and User Experience Testing using JIRA to track development. Project manager and account manager for third party integrations including Shoprunner, Certona, and Cybersource, including day-to-day fraud monitoring. Omni-Channel Endless Aisle Application Development Project Manager. Responsible for on-site merchandising, promotion creation, content management, and product activation for multiple sites using Demandware

75017 Paris, Fr

Responsible for management of the global product catalog including bi-annual project management of content creation of new product pages, and site troubleshooting. Project manager on new site launches including desktop and mobile projects. Project manager for development of new code and deployments. Global trainer for Demandware CMS for new employees globally. Created an internal tracking file to manage Operations team spending. Confluence JIRA experience both internally and externally.

Downers Grove, Illinois, Us

Split roles in digital marketing and corporate finance. Expanded World Kitchen's digital asset library to include all international assets, and managed the production of various brands' advertising pages for the digital marketing team (Samples available upon request). Utilized Demandware to merchandize and launch new websites. Monitored websites using google analytics. Regular use of SAP and BPC to aid in forecasting and planning for business units across the company.Enabled digital content management across supply and market channels by integrating new cloud-based product management software into a user-friendly database. Primary accounts included Amazon, Wayfair, and Overstock.com. Worked across customer marketing, digital marketing, sales, and brand management teams.

Ann Arbor, Michigan, Us

Ann Arbor, Mi, Us

Performed administrative tasks required to manage nearly 400 corporately owned restaurants across eight major US regions. Day-to-day included producing financial reports to aid business units in decision-making and planning. Developed a new strategy for in-store communication systems that is projected to save $1m/year for three years. The new strategy involved optimizing in store communications systems to have an optimal mix of telephones and internet capable devices.

Fr

Admissions office staff member involved in coordinating on sight interviews for prospective students. All work was carried out in a professional French environment, and my French greatly improved.

Third grade tutor responsible for the development of three children over the course of a semester. Made individual lesson plans for each child, and went to their school twice a week to engage with them in order to get them up to their grade level of reading. The theory behind the America Reads Tutoring Corps is that a child who is not at his or her grade level for reading by the time that they reach fourth grade has a greatly reduced chance to thrive in an academic setting as they advance in school.

Bachelor Of Arts (B.A.), Economics

High School, General Studies