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Spencer Hartley is listed as Driving Customer Success through Strategic Enablement | SaaS Customer Success Manager Passionate about Empowering Clients at Brightflag, a with 25 employees, based in Detroit Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Spencer Hartley.
Spencer Hartley previously worked as Customer Success Manager at Brightflag and Customer Success Manager at Ripplematch. Spencer Hartley holds Marketing/Marketing Management, General from Maryville University Of Saint Louis.
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At Brightflag, we have redefined Legal Operations' approach to e-billing, fostering significant cost savings and operational streamlining. My background in marketing management fortifies my ability to understand and cater to the unique needs of my clients.Leveraging my certified expertise in customer success, I orchestrate customer onboarding and relationship management, ensuring that service delivery aligns with the strategic goals of Legal departments. Our team's collaborative efforts are focused on continuous improvement and client advocacy, which are key to sustaining long-term partnerships and growth.
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Empowering Legal Operations professionals to streamline e-billing processes and achieve maximum cost savings for their Legal departments. A trusted guide dedicated to enabling and training clients in optimizing operational efficiencies.
Managed an assigned account base of 2mm ARR. Managed customer relationships from onboarding to steady state with Talent Acquisition teams, acting as a trusted advisor for 25 accounts ranging from SMB to Enterprise. Qualified upsell opportunities and partnered closely with Account Managers to close timely renewals. Advocated on behalf of clients regarding product feature requests and desired improvements. Coordinated customer kickoffs and trained customers on how to utilize our Communities functionality and supported other CSMs with Communities customer adoption
Managed an assigned account base of $3.1mm ARR. Maintained a gross retention of 92% to 95%. Grew my current book of business by 53% ARR. Achieved these objectives by working with my customers to understand current program performance, presenting best practices and recommending additional programs and segments to help them improve their performance and ultimately see great success.
Eugene, Oregon Area
Worked with clients to find resolutions to technical and service issues. Provided suggestions and guidance for program inquiries and problems. Aided customers in making minor technical changes and enhancements on the backend. Maintained a 98% to 100% customer satisfaction rating.
Eugene, Oregon Area
Worked with our client's customers/consumers over email to resolve their questions, concerns and complications regarding the verification process. Flagged technical concerns to Product teams. Maintained a 98% to 100% customer satisfaction rating.
Other employees you can reach at brightflag.com. View company contacts for 25 employees →
Robin Strahan, Pmp
Colleague at BrightflagIreland
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VG
Victoria Gorbacheva
Colleague at BrightflagDublin, County Dublin, Ireland
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Peter Tihanyi
Colleague at BrightflagBallaghaderreen, County Roscommon, Ireland
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Sinead Larkin Fealy
Colleague at BrightflagIreland
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Niamh R.
Colleague at BrightflagCounty Kildare, Ireland
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Brittany Senda
Colleague at BrightflagNew York, United States
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JF
Joao Ferreira
Colleague at BrightflagDundalk, County Louth, Ireland
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Anya Romanova
Colleague at BrightflagIreland
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Jéssica Lobo
Colleague at BrightflagLimerick, County Limerick, Ireland
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Caoimhe Rafferty
Colleague at BrightflagDundalk, County Louth, Ireland
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Quick answers generated from the profile data available on this page.
Spencer Hartley works for Brightflag.
Spencer Hartley is listed as Driving Customer Success through Strategic Enablement | SaaS Customer Success Manager Passionate about Empowering Clients at Brightflag.
Spencer Hartley is based in Detroit Metropolitan Area, United States while working with Brightflag.
Spencer Hartley has worked for Brightflag, Ripplematch, and Sheerid.
Spencer Hartley's colleagues at Brightflag include Robin Strahan, Pmp, Victoria Gorbacheva, Peter Tihanyi, Sinead Larkin Fealy, and Niamh R..
You can use AeroLeads to view verified contact signals for Spencer Hartley at Brightflag, including work email, phone, and LinkedIn data when available.
Spencer Hartley holds Marketing/Marketing Management, General from Maryville University Of Saint Louis.
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