Spencer Johnston

Spencer Johnston Email and Phone Number

Automation Business Systems Analyst l Experienced in Data Analysis, Product Development, and Process Improvement
Spencer Johnston's Location
Round Rock, Texas, United States, United States
Spencer Johnston's Contact Details

Spencer Johnston personal email

n/a

Spencer Johnston phone numbers

About Spencer Johnston

I specialize in optimizing operational processes, data analysis, and system enhancements. I have expertise in JIRA, SQL, and fraud detection. I'm a cross-functional team member focused on streamlining implementations to drive impactful solutions while managing complex schedules and international collaborations. I excel in problem-solving and process improvement, ensuring operational efficiency and alignment with business goals.

Spencer Johnston's Current Company Details

Automation Business Systems Analyst l Experienced in Data Analysis, Product Development, and Process Improvement
Spencer Johnston Work Experience Details
  • Ebay
    Automation Business Systems Analyst
    Ebay Sep 2022 - Jan 2024
    Austin, Texas, United States
    Enhanced operational efficiency and fraud detection by implementing new and optimizing existing engine logic. Cultivated stakeholder relationships and supported cross-functional quarterly planning for streamlined policy implementation.• Optimized decision engine logic for 3PM Shield integration, enhancing policy implementation speed and efficiency.• Implemented new fraud detection scoring model, improving accuracy and case resolution rates.• Developed new relationships and procedures with technical and business stakeholders to improve communication to increase resolution speed and ensure proper prioritization of enhancements.• Collaborate with policy managers, process managers, and other business leaders to collect and refine project requirements for implementation. • Analysis of business rules within the decision engine to maintain and improve new and existing logic while looking for automation opportunities. • Responsible for the creation, modification, organization, and optimization of business rules contained in the decision engine.
  • Ebay
    Business Systems Analyst
    Ebay Mar 2022 - Sep 2022
    Austin, Texas, United States
    Led operations enhancements, focusing on product roadmap development, user story creation, and end-user feedback. Supervised reconciliation account migrations to support new payout structure implementation.• Drove roadmap for operations-related product enhancements, developed user stories, and curated feedback from end users for impactful solutions.• Monitored and reported on the migration of various reconciliation accounts in anticipation of new payout structure.• Supported reconciliation organization in quarterly planning and prioritization of enhancements and issue resolution.
  • Ebay
    Sr. Payment Operations Analyst
    Ebay Mar 2021 - Mar 2022
    Austin, Texas, United States
    Specialized in optimizing payment dispute processes and system performance. Analyzed new integrations, managed form of payment launches, drafted BRD and Policy inputs, and collaborated for agile deployments to ensure seamless operations.• Increased and maintained payment dispute automation rate above 95%, monitored system performance, researched issues, tracked resolution, and ensured stakeholder notifications.• Analyzed new integrations and programs to identify requirements and impacts, followed product releases, validated results, and worked cross-functionally to resolve system impacts.• Drafted BRD and Policy inputs for various business lines, defined and created performance monitoring reports and alerts for new controls and policies.• Managed new FOP integration, country, and entity launches, ensuring consistent system performance and metrics.• Collaborated with technical teams for agile deployments and continuous improvement.• Provided training to L1/L2 teammates to support team development.
  • Ebay
    Billing Operations Analyst
    Ebay Sep 2018 - Mar 2021
    Austin, Texas, United States
    Authority in data analysis to identify abnormalities and propose enhancements, presenting actionable insights to leadership. Solved complex payment and billing issues and supported business growth through process improvements.• Analyzed raw data and reports, identifying abnormalities and proposing enhancements; presented findings to leadership.• Solved intricate payment or billing issues, identified risks, and mitigated issues, creating or enhancing processes to support business growth and productivity.• Supported billing and payment processes for buyer and seller transactions, including bulk credit/debit files, payment disputes, and dispute reconciliations.
  • United States Marine Corps
    Kc-130J Aircraft Crew Member
    United States Marine Corps 2009 - May 2014
    Ensured aircraft readiness and safety, supervised engine operations, and supported international relations through refueling missions. Conducted in-flight troubleshooting and maintenance.• Screened aircraft discrepancy book and performed pre-flight checks to ensure safety and readiness.• Supervised engine starts and conducted engine run checklists to verify proper engine function post-maintenance.• Supported international relations with Kuwait through air-to-air refueling missions.• Executed in-flight duties, including troubleshooting, emergency procedures, aerial observation, and tactical navigation during low-altitude missions.• Conducted expeditionary maintenance on the KC-130J Aircraft when away from maintenance support.
  • United States Marine Corps
    Flight Crew Scheduler
    United States Marine Corps May 2009 - Dec 2012
    Specialist in constructing and managing complex schedules, optimizing resource availability, and coordinating approvals. Planned and executed adjustments for seamless operations.• Constructed flight schedules based on aircraft maintenance, pilot availability, and proficiency requirements.• Screened and corrected flight schedule documents for accuracy and command sign-off.• Managed short-notice schedule changes due to unexpected maintenance, pilot non-currency, or illness.• Planned flight paths and requested diplomatic clearance for aircraft travel over foreign countries.

Spencer Johnston Skills

Adaptability Time Management Multi Tasking Pay Close Attention To Detail Problem Solving Self Driven Oral Communication Teamwork

Spencer Johnston Education Details

Frequently Asked Questions about Spencer Johnston

What is Spencer Johnston's role at the current company?

Spencer Johnston's current role is Automation Business Systems Analyst l Experienced in Data Analysis, Product Development, and Process Improvement.

What is Spencer Johnston's email address?

Spencer Johnston's email address is sp****@****ols.com

What is Spencer Johnston's direct phone number?

Spencer Johnston's direct phone number is +161964*****

What schools did Spencer Johnston attend?

Spencer Johnston attended San Diego State University-California State University, Grossmont College.

What skills is Spencer Johnston known for?

Spencer Johnston has skills like Adaptability, Time Management, Multi Tasking, Pay Close Attention To Detail, Problem Solving, Self Driven, Oral Communication, Teamwork.

Not the Spencer Johnston you were looking for?

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    Account Executive, Powering The Clean Energy Transition. Real Estate, Investing, Qoz, Etc
    Greater Indianapolis
    6
    gmail.com, gmail.com, enwin.com, gmail.com, cummins.com, cummins.com

    1 1812377XXXX

  • Spencer Johnston

    San Diego County, Ca
    1
    marines.com
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    Marketing And Technology Solutions For Nonprofits | Privacy For All
    Los Angeles, Ca
    2
    gmail.com, restorationmedia.com

    7 +191620XXXXX

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    Union Grove, Wi
    2
    luc.edu, uline.com

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