Katie Spencer Email and Phone Number
Katie Spencer work email
- Valid
- Valid
- Valid
- Valid
Katie Spencer personal email
Katie Spencer phone numbers
I have spent my career thinking about how streamlined operations can lead to the best customer experience. I get energy from solving ambiguous problems, building and coaching teams, and shaping growth strategies. To accomplish this, I focus on setting the foundation for the team through a clear set of goals while building an environment that allows us to test and innovate often. I have been lucky enough to work for great companies with amazing people who have taught me the following about myself: - I thrive when there is open space to create and execute a strategy which I have had the opportunity to do most recently at Wayfair through the growth of our Channels and Brands sites. - I love to build teams and coach leaders. Scaling my team by +75% at Private Jet Services and at Wayfair as the inaugural leader of 4 business units with our Partner Operations team. - A dedicated learner, I constantly refine my leadership approach. The intersection of operations and customer impact fascinates me, regardless of the industry I am in. There is always a problem you can solve to make your customers' interaction easier.
Doordash
View- Website:
- doordash.com
- Employees:
- 201
-
Customer Experience & Integrity, Strategic Planning & AccelerationDoordash Jun 2024 - PresentSan Francisco, California, Us
-
Director, Partner OperationsWayfair Feb 2022 - Jun 2024Boston, Ma, UsResponsible for the strategic roadmaps and operational supplier support of Wayfair Professional and Perigold sites with a focus on operations-driven bottom-line improvement, representing $2.7B of total net revenue. Areas of focus: Shipping speed, inventory management & forecasting, delivery services, overall customer experience Designed current operational service offerings to optimize the business with a focus on how we execute large project orders, including consolidated delivery, direct line haul deliveries, extended returns program, and luxury service offerings Business lead for team Talent Lane, responsible for designing the original structure to drive employee engagement for 300 person global organization, with a focus on overall development and eNPS -
Associate Director, Partner OperationsWayfair Jun 2019 - Feb 2022Boston, Ma, UsRecruited as the inaugural leader for 4 nascent businesses (24% of Wayfair GRS) with divergent agendas to design the strategic operational vision and organization design for a scalable support model Wrote 4 custom white paper documents; which included 3 year vision and execution plan to scale each business with complimentary organization design - growing my overall team from 4 to 23 who were responsible for executing the above strategy Established metrics, scorecards and sustainable tracking for all business to allow for day to day support and C level discussions on overall health of operational business (speed to customer, reliability of shipping, returns/damage, NPS, etc.) Example workstreams include: - Improvement to our Canadian supply chain through direct injection set up with world wide carriers- Strategic reviews of product types with high damage claims to identify underlying issues with packaging, handling, and product descriptions- Consultative approach to improved order to ship speed and data reliability with top revenue driving suppliers
-
Product Performance, Emerging CategoriesWayfair Aug 2017 - Jun 2019Boston, Ma, UsWayfair delivers over 10 million items and my team drastically reduces the number of problems that arise as a product makes its way to the customer’s home, with a focus on the emerging categories. We reduce customer incidents across the breadth of that catalog, whether they are damages, defects, lost items, or missing parts, by leveraging technology, operations, packaging and product design levers.
-
Vice President, Operations And Client ServicesPrivate Jet Services Apr 2016 - Aug 2017Seabrook, Nh, UsManagement and oversight of three divisions: Customer Service, In-Flight Concierge and Flight Operations comprised of 30 employees and a 24/7 Flight Command Center.Created a new hire and refresher training process for in office and remote employees to allow for a 61% growth in the service teamRedesigned sales, service and operations roles to create efficiencies and improve employee engagement in the team and companySuccessful management of VIP accounts, including multiple Presidential Campaigns, 7 NHL Teams and multiple live entertainment tours -
Project ManagerNew Balance Sep 2015 - Apr 2016Brighton, Ma, UsResponsible for discovery, planning and execution of all Omni Channel Projects inclusive of Reserve Online/Buy in Store, MyNB Loyalty Program, Universal Customer Data, Universal Gift Cards, Communications Portal, Business to Business Site launch, etc. Creation of standard operating procedures for 177 licensed stores to ensure the brand message is consistent at all locations Development of strategic roadmap for new position and team support allowing for team development and career pathing -
Asst. Manager, Specialty Customer OperationsNew Balance Nov 2011 - Sep 2015Brighton, Ma, UsResponsible for sales and demand plan execution for 64% of Specialty accounts through the management of 39 associates and their day to day activities Implemented a new Customer Relationship Management tool (SalesForce.com) to the Operations, Sales and Business Solutions team to allow for a holistic view of customer activity Developed service level agreements based off customer segmentation to ensure that focus was on important sales channels Creation of Mission Statement and Commitments to Customers to make certain that the goals Developed curriculum and training material for yearly 2 day session with 140+ sales representatives on roles and responsibilities between sales and customer operation teams Standardized quarterly technology review with external and internal partners to keep consistent updates in scope for scheduling, phone system, quality assurance, CRM, communication platforms, and ERP
-
Account Director, Client OperationsSentient Jet, Llc Jan 2006 - Sep 2010Quincy, Ma, UsResponsible for flight execution, client retention, and growth of 213 accounts which has generated 1MM+on average a month Tailored pricing and contracts in order to generate business and revenue through customized products that better fit the clients needs Responsible for understanding each customer's needs, travel patterns, unique requirements and working with my support teams to provide for an exceptional experienceCreated and implemented training materials for a new team of Account Directors Produced and updated reporting system to proactively track the progress of accounts
Katie Spencer Skills
Katie Spencer Education Details
-
University Of New HampshireEnglish
Frequently Asked Questions about Katie Spencer
What company does Katie Spencer work for?
Katie Spencer works for Doordash
What is Katie Spencer's role at the current company?
Katie Spencer's current role is Operations | Leadership Development | Customer Experience.
What is Katie Spencer's email address?
Katie Spencer's email address is ks****@****ent.com
What is Katie Spencer's direct phone number?
Katie Spencer's direct phone number is +160392*****
What schools did Katie Spencer attend?
Katie Spencer attended University Of New Hampshire.
What skills is Katie Spencer known for?
Katie Spencer has skills like Management, Account Management, Leadership, Customer Service, Crm, New Business Development, Sales Operations, Salesforce.com, Training, Marketing, Microsoft Excel, Customer Retention.
Who are Katie Spencer's colleagues?
Katie Spencer's colleagues are Monique Boisvert, Davis Ramsey, Jacob Taylor, Bryce Fowler, Marisa Hochberg, James Bond, Alex Cherucheril.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial