Coordinated incorporation efforts with two business partners. Researched, analyzed and proposed intrinsic value and estimated revenues of internal intellectual property and proprietary systems. Presented business plan to private investors and VC firms. Business operations manager, responsible for negotiation and renewal of all business contracts, retaining stakeholder relationships, suggesting legal provisions and parameters to new systems, liaison with accounting and tax preparation specialists. Responsible for IT project management, tracking quarterly and yearly application and revenue milestones. Selected and designed cloud infrastructure routing, server clustering, backend data pipeline structure, and database design. Responsible for risk management and security, systems administration, and maintenance of all third-party applications and systems. Quantitative data analyst, derivatives trading and algorithm implementation. Designed, tested, monitored and executed numerous working systems. Some statistical and quantitative analysis required in vetting stages of onboarding theorems, strong mathematical background in statistics and advanced algebra, development knowledge in Python, and R.

Operations management, stakeholder engagement and project oversight. Communicated between product manager and businesses to define, manage, and complete staged rollout of new systems, feature upgrades and security patches. Reviewed roadmap milestones and helped clear roadblocks in business process and technical debt to ensure product working efficiently and on time within contract deadlines. Functioned as a business analyst, testing development changes in production environments (QA), troubleshooting bugs, process errors and database relationships. Collaborated with both customers and developers to discuss, define and fix problems as quickly as possible, ensuring function and design upgrades aligned with customer KPIs and metrics of product request.

Investigated and reported on IT security standards of State Executive Branch agencies in relation to fiscal audits of state and federal funding. Documented and curated reports confirming updated IT security practices in relation to IT general controls for financial auditing. Initiated control testing of application and agency wide ITGC standards in compliance with NIST and State of WI IT security standards. Processed and analyzed data sets in coordination with the financial auditing team. Strong emphasis on query design (Access/ SQL), managing and creating stored procedures and functions. Sound database programming focused on efficient and optimized data queries to extrapolate raw data from reference state agencies and federal finance repositories.

Reported directly to the Unit Chief, responsible for project management, day to day operations management, business analysis, and high level engineering problem solving. Managed major projects through multi year timelines. Responsible for keeping milestone deadlines and communication across teams and departments regarding task status and responsibilities. Extended communication to organizational stakeholders through newsletters, emergency notifications, and standing meetings for review of IT infrastructure and tools in relation to their business models. Responsible for business analysis in all areas of IT (in-house applications, business/HR process, network resources and accessibility). Communicated and reported issues and features from stakeholders to the Development and Network Engineering teams. Worked closely with engineers to troubleshoot issues and convey points of confusion or provide clarity in specifics of requests. Provided input and organization for all employee recruitment in the ITS Unit. Participated in interview panels for dozens of positions, both full time and temporary across all departments.

Managed 8 full time technicians through hybrid and in person platforms. Seasonal positions included up to 5 additional employees during Legislative Session. Managed multiple implementations of new software suites (M365, ManageEngine ServiceDesk Plus, Sliq transcription). Standardized department and unit SOPs, templated knowledge base documents, provided clarity to customers regarding changing IT infrastructure and products. Assigned oversight on all hardware orders and deployments for the entire agency. Constructed WFH protocols and supported technical transition to offsite Helpdesk service. Provided guidance, support, and assistance to customers in migrating business operations to remote work. Evaluated the quality of IT services provided to the enterprise. Adjusted and recommended procedure or policy changes to improve services. Participated in recruitment and selection of staff for all IT departments.

General monitoring and troubleshooting of WAN/LAN connections on both internal and public networks. Hub room maintenance and configuration; cable management, switch stack construction, patching and tracing/toning wall ports. Knowledge of switch management, port configuration and VLAN implementation. System Administration in Domain AD, GPO, DHCP; Azure AD, Intune, Exchange, general M365 user permission administration in Teams and SharePoint; File Server NTFS/share permissions and inheritance management. Hardware deployment, troubleshooting and replacement. Monitored and updated asset management database to guarantee fluidity in asset allocation for Helpdesk ticketing system. Reported directly to the IT manager on inventory surplus, excess disposal. Responsible for all imaging software, maintained imaging server. Created custom images for multiple divisions/departments, maintained image integrity by updating OS version releases and OS updates. Documented and trained all other helpdesk and session employees on clone deployment and functionality of imaging suite. Primary contact through vendor (Dell) portals for service requests and replacement parts.