Spencer Yang, Msw Email & Phone Number

Beijing, China

Beijing, China

- Updated and developed teacher training content by exploring various training methods ranging from live training sessions, training videos to class preparation guidelines- Designed and created training curriculum and materials from 0 for Trial Lessons series and Teaching Skill series such as ‘Delivering fun classes’; delivered 35 live training sessions on.

Beijing, China

- Trained new teachers core teaching skills such as Energy Level, Teaching TPR to ensure new teachers have essential competencies to deliver qualified lessons to promote students positive language development- Led and managed the training curriculum of Gamification Courseware; maintained communications and collaborations with Product Management team and.

Beijing, China

- Taught high-end All in English course to 80+ students in 7 classes by using Cambridge textbook Global English; maintained high retention rate above 85%- Designed and prepared course materials including PPT, handouts, quizzes and other study materials individually to promote students positive language development- Supervised students key study outcomes.

Greater New York City Area

Under the supervision of the Director of Data Management, I support Adult and Family Residential programs with quality assurance and improvement activities with the goal of ensuring that the services provided, and the documentation to support these services meet standards of care and regulatory requirements.- Conduct and document case record reviews..

Greater New York City Area

- Serving as main contact person of United Service Desk to receive and understand UN staff concerns and problems when using internal ERP software UMOJA - Logging user cases into UN Correspondence system, keeping track and monitoring case progress- Building and facilitating communication between case submitter and case resolution expert, such as IT.

New York, New York

• Conducted and assisted internal audit of service delivery system and oversaw employees compliance across 13 programs
• Created New Hire Employee On-boarding Survey as a Human Resources Management assessment tool based on extensive research
• Provided data insights and analytics for Urban Pathways 2017 client survey using Survey Monkey to assess service quality, client needs and other key components

New York

• Facilitated and promoted communications between Chinese immigrant parents and teachers at GO Middle campus
• Assessed Chinese immigrant parents' needs and concerns through one-to-one and focus group setting
• Led and coordinated events and workshops for students and parents with team of 10 staffs and volunteers
• Researched on public middle school policies and Chinese immigrant policy to better understand the population served
• Managed students case by providing weekly interview sessions related to the client's goal. CBT, psychosocial assessment and other strategies are used
• Organized and analyzed data from parent survey about GO Project satisfaction contributing to program progress and outcome evaluation

Greater Los Angeles Area

• Served food and managed front desk cash register on campus cafeteria with capacity of 60
• Maintained cleanliness standards for daily closing with team of 3-5 student workers

Changsha, Hunan, China

• Wrote subtitles, added background music, and edited videos with group of 6-7 to produce episode of Chinese popular celebrity variety show “Happy Camp”
• Coordinated the editing process through communication between director group and other departments of the television station
• Proposed ideas and outlined plans about content of future episodes in weekly brain-storming meetings

Master Of Social Work (Msw), Social Enterprise Administration, 3.8

Bachelor Of Arts (B.A.), Psychology, 3.5/4.0

Bachelor of Arts in Psychology and minor in Japanese.