Account Team Lead
● Trained approximately 20 new hires and temporary employees in standard operating procedures increasing order fulfilment success.● Implemented new shipping checklists to reduce shipping errors by over 25%● Introduced new professional standards that focused on administrative tasks such as composing professional emails, communicating status order updates, utilizing and emailing excel report spreadsheets● Created efficiencies in inventory management by developing a new scanner system reducing the amount of discrepancy from previous hand counts