Spencer Manuel Email & Phone Number

An experienced and diverse operational manager, specialising in the retail, leisure and hospitality sector with a strong foundation in customer experience. With 15 years in senior management positions, I am driven to deliver results exceeding customer expectations, analysing KPI’s, identifying areas for continuous improvements and efficiencies to strengthen the business. My career to date has included a prominent focus on delivering a memorable customer experience through detailed measurement of the customer journey. This coupled with astute commercial planning, budget management and strategic operational delivery has formed the basis of my success.Key Strengths include:-Customer journey analysis and improvement-Consistency of operational and experiential delivery-Soft services operational management (environmental, security and customer services)-KPI analysis -Contract Management-Change Management-Authority / Stakeholder liaison-Crisis management-Human Resource Management and managing the people resource-Staff recruitment, selection and retention-Budget Management, P&L and forecasting-Leadership and development

Listed skills include Hospitality, Event Management, Leisure, Marketing Strategy, and 14 others.