Travel Quest Network is a host agency for independent travel professionals and travel agencies. The Senior Transaction Support Specialist leads a team of Transaction Support Specialists in researching inquiries concerning commission payments. Transaction Support Specialists work with travel professionals and suppliers to analyze , locate and pay commissions in a timely manner. Other responsibilities include Cash Receipting of payments, making adjustments for monthly membership fees and other miscellaneous fees.

Operations Analyst - Worked wth Correspondent Conversion Suspense Accounts. Reviewed Off-shored processes. Managed First Clearing's Disaster Recovery Testing for Back-office systems in conjunction with IT. Business Continuity Coordinator for the Quality and Control Division of the Business Services Group. Account Reconciliation System Administrator and Subject Matter Expert. Worked Quarterly Security Count with Operations Control.

Coached and motivated staff, handled customer transactions, resolved customer issues, opened new accounts, submitted applications for auto loans and credit cards with recommendations, performed quarterly internal audit, received 100% award for Secret Shopper which was the top award for customer service.

Various including management reporting and writing procedures