Spencer Merlo Email & Phone Number

Palo Alto, California, United States

Palo Alto, California, United States

Mountain View, California, United States

Chicago, IL

• Project manager that leads large client data model projects against multimillion-dollar contracts. I work in collaboration with on-shore and off-shore product engineering teams, business operations teams, and external.
• Provide guidance to on-shore and off-shore colleagues on tasks relating to client deliverables, as well as serving as a Subject Matter Expert in multiple areas
• Create role-specific and informational Standard Operation Procedure guides that are shared and utilized among the company increasing adoption of new systems
• Key player in facilitating the renewal of a $8 million client contract by leading client meetings and providing IRI best-in-class recommendations on how IRI’s services will deliver growth
• Lead large-scale trainings throughout the year that involve over 100 people across multiple teams
• Created multiple VBA Excel macros used by over 50 people to increase efficiency across the department

Chicago, Illinois

• Assisted in go-to-market strategies for potential new products, managed online marketing solutions including social media accounts and Amazon seller profile, and worked directly with the VP of Sales to create.
• Integrated consumer research into the product go-to market strategy such as trends reports and Google Surveys
• Headed a full website redesign using Joomla to improve website UX and SEO that improved traffic to site by 300%

Santa Barbara, California Area

• Worked closely with engineering teams to produce project bid proposals. Performed website, intranet, and social media updates to showcase new RFP wins and completion of projects.
• Collected and analyzed city budget data to direct the company on target markets that would provide the biggest ROI
• Composed and submitted technical RFP bids to win multimillion-dollar contracts in collaboration with the engineering teams

Santa Maria, CA

• Added hundreds of products to external websites which provided the company anincrease in sales
• Created and oversaw Google AdWords campaigns to increase brand recognition and drive product conversions

Santa Maria, CA

• Redesigned website to be more user friendly in order to improve visitor conversionrates
• Oversaw Google AdWords account and performed SEO optimization
• Managed all day-to-day operations: manufacturer client relations, order processing, andcustomer service