Self-employed IT professional who provides technology expertise and services to businesses on a project or contract basis. I leverage technical skills and knowledge to help clients solve problems, improve efficiency, and achieve specific technology goals.Responsibilities:Client Consultation: Meet with potential and existing clients to understand their business needs, IT infrastructure, and desired outcomes.Needs Analysis: Assessing client requirements, identifying pain points and opportunities, and recommending tailored technology solutions.Solution Development: Developing and presenting proposals outlining project scope, timelines, costs, and deliverables.Project Management: Planning, executing, and managing IT projects on time and within budget.Technical Implementation: Implementing solutions, which may involve hardware/software setup, system configuration, network management, or data migration.Training and Support: Providing user training on new technologies and ongoing support to ensure smooth operation and address any issues.Staying Current: Continuously researching and learning about emerging technologies to stay ahead of the curve and offer relevant solutions to clients.Business Development: Marketing and selling their services to attract new clients. This may involve building a website, networking, and attending industry events.Financial Management: Handling invoices, contracts, and managing their own business finances.Skills and Qualifications:Strong technical skills and expertise in areas of technology (e.g., cybersecurity, cloud computing, network administration, software development).Excellent problem-solving and analytical skills.Effective communication, presentation, and interpersonal skills to build strong client relationships.Project management and organizational skills.Business acumen and understanding of the IT industry.Self-motivation and drive to build a successful independent business.

• Help customers make technical decisions to build tomorrow’s business and IT Solutions based on Microsoft online services and solutions.• Subject matter expert on local sales team leading technical presentations, demonstrations, workshops, architecture design sessions, production ready pilots for the Microsoft 365 suite, with a focus on Security, Compliance, and Teams Voice and Device solutions.• Owned winning the technical decision at customers for sales opportunities and usage scenarios, through tailoring message, bringing ideas to customers, engaging with them to show our technology differentiation, and guiding them in decision making.• Worked with partners and others at Microsoft, as well as used our core tools, to extend your reach and the reach of your team, focusing on satisfying important customer needs• Orchestrating complex solutions with internal and external partners for multiple Microsoft online services and solutions.• Helping identify and diagnose technical, architectural, and competitive blockers and respective solutions for sales opportunities and usage decision blockers and helping ensure that these solutions are implemented.• Prepare technical insights and key scenarios required to drive the right technical and business solution outcomes• Meet and exceed team-level monthly, quarterly and annual targets for net-new revenue and sales pipeline, as well as operational metrics• Sharing practical knowledge with partners to drive the sale, deployment, and adoption of Microsoft 365 suite, with a focus on Security, Compliance, and Teams Voice and Devices solutions.• Shaping current and future products, marketing strategies, and customer-centricity ideas through your feedback to sales, marketing, and engineering.• Continuously maintained and enhanced my technical, sales, professional skills, and competitive readiness.

• Provide outstanding quality support to internal and external customers with a high degree of satisfaction and technical expertise • Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures in order to provide accurate solutions to customers • Issue ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates • Responsible for entering and maintaining customer call problem/description detail integrity in call tracking system• Consistently model the highest levels of support orientation and professionalism • Adheres to Support Center Practices (SCP) guidelines Required Qualifications: Knowledge, Skills and Abilities • Excellent customer service skills • Strong oral and written communication skills being able to communicate effectively via printed material, on the telephone, and over electronic services • Experience in handling difficult or sensitive situations • Manage client requests in an accurate and timely manner • Customer-focused, positive and professional attitude • Excellent analysis, problem determination and troubleshooting skills with the ability to know when to escalate. • Ability to multitask, including multiple high priority issues and able to set and manage expectations • Knowledge of Microsoft Window Operating Systems/Applications as well as communication applications (Slack, Teams, Hangouts) Microsoft SQL Server• Experience with Time systems/applications with equivalent complexities. • Self-motivated with a desire to learn and develop new skills

¥ Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross functionally and building relationships with internal teams¥ Provided guidance and leadership to company managers on all technical issues.¥ Manage and apply software, firmware, and hardware solutions that work in an advantageous manner for the company while ensuring technical and network security.¥ Promote fluid communications between the Conference center team and reservation holders before, during and after the execution of their events ¥ Ensure the accuracy of catering and other charges, including cancellation charges, entered into the Reservation System Qualifications.¥ In-depth understanding of meeting dynamics, including room set-ups, audio visual functions and food and beverage requirements • Familiarity with reservation systems/conference center property management ¥ Support various office operations including facilities, hoteling, mailroom conference and catering, office equipment, supplies, reception, records, and others.¥ Address new operational requests (e.g. changes to client report)¥ Provide summary of completion notification to broad partners.¥ Escalation, remediation and Root Cause Analysis of any Operating Events that impact the client experience.¥ In response to issues; Develop remediation responses and long-term mitigation of process failures¥ Drive the agenda on client experience ensuring clarity and execution in any client communication requirements.¥ Participates in regulatory, platform and/or client related projects¥ Drive the client service experience and to execute any responsibilities that CSM need to have in relation to implementation impact on our client arrangements.Projects:• EMS rollout for Atlanta Offices• Creation, update and automation of Ignition TechOps processes – Ticketing System Implementation• Research, Implementation, and Installation of updated technology in Ignition Center Tech HUB

Direct supervision of 10-25 employees; ensures adherence to daily operating procedures. Provides exceptional customer service and meets the Members' needs and expectations. Have an understanding of State code and perform pool maintenance in accordance to Y-Pool Certification (collaborate with outsourced personnel on pool maintenance and repairs).Inventory Control, Data entry, Forecast Tool Development, AS400 system usage, Spirit IT System usage.Attend regular trainings and meetings at our Corporate Headquarters.Have an understanding of the YMCA of South Dekalb Aquatic Guidelines and assure that all aquatic policies are met; Administers the inclement weather policy.Maintains a clean environment that meets all state and local licensing requirements by following and recording proper cleaning procedures.Knows and administers the appropriate EAP (emergency action plan) for any situation, including CPR and first aid.Report any unusual events or accidents occurring; produce an accident/incident report and submit to supervisor.Supervise, teach classes or guard in the absence of an instructor or guard when no substitute is available.Ensures that all guards are getting adequate breaks and are following the chair rotation schedule.Hold monthly staff meetings/ in-services with all aquatic staff.Ensures safety by communicating and enforcing pool rules; Checking for hazardous conditions and making sure all safety equipment is properly placed and in proper working condition.Maintains and records accurate records including pool chemicals readings, daily passes, and concession logs.Maintain a positive and professional appearance.

• Membership retention and acquisition while providing first rate customer service. • Excellent written and verbal communication skills. • Multi task, work independently, problem solve and possess time management skills. • Promote and sell Y memberships to families and individuals while providing excellent member service.• Be proficient at selling both memberships and programs in SPIRIT while maintaining records and reports of all prospective members and sales. • Build committed relationships with members, volunteers and collaborative partners.

• Member service, program knowledge and communication to members and staff.• A working knowledge of computers, MS Office, and YMCA IT system. • High degree of human relation skills: Communicate and manage information to peers, staff and volunteers. • Establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools and general public. • Follows budgeting policies and procedures; report all financial irregularities immediately. • Strives to meet or exceed goals and deliver a high-value experience for members. • Functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Provides supervision of assigned aquatic programs including scheduling of lifeguards and instructorsTeaches classes and lifeguards when there is lack of coverage. Develops and maintains positive relationships with participants and parents.Assists with recruiting, hiring, training, and evaluating of staff. Maintains designated pool areas and equipment with a high attention to cleanliness and safety.Maintaining and recording the pool chemistry. Adheres and enforces all YMCA policies, rules, regulations, and procedures. Completes incident and accident reports and reports them back to upper managementConducts staff meetings and training as required.

Responsible for the safety of program participants and adhering to mandated safety guidelines. Maintaining effective and trusting relationships with parents and studentsPrepare lesson plans prior to class that are conducive to the skill set of attendeesAttend all meetings and/or professional trainings as required / requested by program coordinator. Maintain accurate records of attendance, class calendar, individual student progress Risk Management; Reporting all incidents to Supervisor Immediately

Analyzing potential issues and presenting written or verbal solutions. Work in partnership with clients, advising them how to use information technology to meet their business objectives or overcome problems. Work to improve the structure and efficiency of IT systems in various organizations. Assist in creation and production of video content and training as well as other projects for firm service lines. Work as a bridge between users and the technical team.Projects:• Key partner in the creation of Project MG• Assist EY’s Nitro Lead and Think Tank Lead in creation of learning content for all of EY’s Audit Service Line.

● Provide comprehensive, quality administrative and support services for all EY member firms. ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness.● Integral part of H&WS team, and a pivotal force in helping employees with their in-office hoteling, meeting and hospitality needs. Coordinate critical operations required to maintain a functional, efficient office facility. Helped with all aspects of customer service, while presenting a professional and positive impression of EY.● Prioritizing maintenance requests, and organizing office projects. You may supervise and coordinate activities of office, hospitality, meeting and hoteling staff.● Monitor and evaluate performance of workplace, hospitality, meeting and hoteling services staff. Help identify opportunities for staff development and cross-training● Review and prepare invoices for approval and payment. Produce various utilization reports for review by management. Oversee the facilities work order system and manage service call responsiveness. Assign work requests to maintenance services staff● Help develop the annual budget, and confirm that the department operates within its budgetary guidelines.● Coordinate minor construction (including associated furniture, technology installations, vending services, copiers, boxes, equipment, etc.) and configuration projects. Participate in larger projects with Americas Real Estate Services. manage and maintain floor plans and construction drawing, including “as built” drawings of the new construction and/or modifications.

Ensures Aquatics Team Members provide a safe and friendly environment for the Members.Provides exceptional customer service and meets the Members' needs and expectations.Registering Members for group as well as private swim lessons and programming.Provides a safe, clean, and organized aquatics area for members.Managing & supporting all Aquatics Department Team Members.Completes and documents daily inspections to ensure pool area cleanliness and safety as directed by the Aquatics Department Head.Balances pool chemicals to meet mandated levels/standards.Submits incident reports in a timely matter.Maintains the Systems Binder on a daily basis.