As the first hire at this fast-growing healthcare technology startup, I play a pivotal role in driving business growth by securing key accounts and expanding market presence. My responsibilities include identifying strategic opportunities, cultivating relationships with potential clients, and ensuring seamless onboarding and integration of new partners. I collaborate closely with the founder to align business objectives, work hand-in-hand with the customer success team to optimize client experiences, and coordinate with the design team to tailor solutions that meet customer needs. My focus is on fostering long-term partnerships that contribute to the company’s overall growth and success.

Became an ‘accidental’ business owner at age 14. Mowing yards grew into a full-fledged lawn care and landscaping business with a portfolio of 150+ clients, and up to 30 concurrent client projects. I worked for the company full-time during school breaks and summer vacations, and delegated projects to contract employees when at school. Today, I manage the operations and new business acquisition. ・Direct daily business operations, sales management, client acquisition, marketing strategy, customer service, and business development. Develop and implement marketing activities to expand brand awareness and client base.・Conduct client appointments, communicating company’s unique value proposition and services. Perform a needs assessment, a physical inspection of the property, and budget commitment. Research and propose most viable solutions, present contract, establish project timeline, and complete the work. Follow up with each client seasonally, for add-on projects. ・Grew the business by saying ‘yes’ to client requests, and then figuring out how to make it work. This resulted in large-scale projects that included water features, digging out and laying walking paths, and bringing various functional or artistic pieces into my designs. It also resulted in ad hoc projects such as home improvement.・Became an expert in converting quick jobs into ongoing, extensive, seasonal landscape projects. Utilize design expertise and technology tools to upsell services, to help clients envision their dream yard, and to optimize each client’s budget to deliverables.・This job has acutely honed my skills in sales, interpersonal communications, time management, budget management, accountability, negotiations, customer service, inventory procurement, and supply chain.

Full-scale marketing firm specializing in digital solutions for the healthcare industry. ・Honed cold-calling and follow-up techniques to build commitment, increasing rate of kept appointments. ・Tracked leads, developed a sales pipeline, and managed client sales cycles utilizing Salesforce.・Prioritized and organized daily schedule between lead generation, lead follow-up, account management, new client onboarding, and scheduling sales presentations. ・Consulted with medical professionals and office managers to assess their business needs and handle buying objections. Presented growth-oriented solutions that include web development, digital marketing and ad campaigns, e-newsletter development, and social media campaigns. ・Delivered and negotiated contracts with a ‘win-win’ mindset, while assertively protecting profit margins. ・Attended national medical conferences and trade shows to meet with prospects, network with clients in person, and generate referral business.

Provide above-and-beyond valet and concierge services to this boutique hotel’s discerning guests. Assist front desk staff when needed and serve as first point of contact for front of house guest issues and requests. Work with managers to coordinate logistics of guest travel, reservations, and events. Selected by managers to train new FOH employees. Handle a full schedule of daily responsibilities, and a long list of ad hoc projects to elevate the guests’ safety and enjoyment during their stay.・As staff trainer, taught skills and strategies on excellence in customer service, corporate policies, sales, retention programs, scheduling systems, and knowledge of local points of interest.・Oversee FOH and BOH staff (a team of up to 12 employees) to meet the needs of guests and internal teams. Resourcefully resolve personnel/logistical problems, secure resources and ensure proper staffing for corporate events.・Develop relationships with business clients. Identify and confirm event details, draft RFPs, provide price quotes, negotiate contracts, handle administrative details, and manage events from start to finish. In 2019, met aggressive $700K annual sales goal. ・Gained 360-degree view of the business by working collaboratively with marketing, accounting, housekeeping, front desk, catering, banquet, and kitchen managers/staff. Regularly conduct SWOT analysis of competitors.・Earned numerous rave reviews from hotel and event guests. Created long-lasting relationships that led to roles of greater responsibility and visibility.・Implemented a ‘cold call’ strategy of approaching locals and tourists on the street to offer a tour of the world-class art collection, restaurant, and the hotel shop’s rare bourbons. This paid off in several ways: hotel and restaurant reservations increased; event bookings increased; retail revenue increased.