Spencer Coleman Email & Phone Number

Hatfield, Gb

Key Responsibilities: Developed and executed effective work schedules for maintenance and repair teams, ensuring alignment with customer and regulatory requirements.Stakeholder Management: Coordinated with internal and external stakeholders to meet objectives successfully.Expertise: Proficient in scheduling, planning, street works, traffic management, enabling, water network operations, and enhancing customer experience.

Tasked with updating company incidents around burst mains, loss of supply, etc. to the rest of the business, liaising with our customer service technicians to ensure all repairs and customer requests are dealt with in a timely manner, managing and responding to requests from within the company and liaising with internal stakeholders to ensure the customer journey is fulfilled satisfactorily.

Hatfield, Hertfordshire

Dealing with and resolving customer queries by phone call and web chat. This began with my initial training to deal with customer requests via phone calls and identify the necessary resolution for the customer whether it was something I could advise on the phone or arranging for a visit of our technician to advise further. I was quickly trained up to deal with issues via the web chat portal also to provide another method of contact our customers could use to contact us. I was then tasked with… Show more Dealing with and resolving customer queries by phone call and web chat. This began with my initial training to deal with customer requests via phone calls and identify the necessary resolution for the customer whether it was something I could advise on the phone or arranging for a visit of our technician to advise further. I was quickly trained up to deal with issues via the web chat portal also to provide another method of contact our customers could use to contact us. I was then tasked with the creation of the new proactive initiative the company wished to install. This revolved around the implementation and design of how we could create a culture of keeping our customers as informed throughout the journey as impossible. A process the company still uses today. Show less

Served Customers, Dealt with Customers needs/requirements, Stock Takes, Deliveries, Stocking Up, Putting Orders on Symphony, Cashing Up, Banking Takings, Delegating Staff, Counting Shop Float, Inputting Invoices.

A Levels, Media Studies, Drama & Theatre, Business Studies

Gcse'S

8 GCSE's grade A-C In subjects; English Literature, English Language, Mathematics, Additional Applied Science, Drama, Physical Education.