Spencer Richards Email & Phone Number

Rochester, Minnesota, Us

+ Created Mergers and Acquisitions (M&A) framework, incorporating end-to-end management techniques+ Developing futuristic inpatient care models through digital transformation

Rochester, Minnesota, Us

Led strategic consulting and process improvement efforts in a wide variety of areas and departments. Highlights include:+Completed 5 year strategic plan for Mayo Clinic Primary Care Service Line Facilities+Partnered with physicians and administrators to guide Mayo Clinic Health System Oncology strategy and process improvements; optimized disease group pathways for Breast, Lung, and Colorectal cancers among others+Decreased patient wait times by 20% across multiple ambulatory clinics by streamlining provider/nurse workflows+Executed gap analysis of Mayo Clinic's Quality Department Administration; providing strategic guidance for future improvement; created templates for optimal program management+Implemented successful pilots to improve nurse-provider communication, eliminating unnecessary messages and duplicate work+Partnered in new business development to expand existing service lines and provided consulting services to Radiology Artificial Intelligence Team

Rochester, Minnesota, Us

Uses Lean Six Sigma, systems engineering, advanced analytics, and simulation modeling techniques to study and solve complex problems using a systematic approach.+Developed and implemented care model and workflows for new Same Day Clinic+Decreased Clostridium difficile (C Diff) Standardized Infection Ratios (SIR) by 51% across 8 hospitals+Oversaw capital purchase and implementation of UV light robotic cleaning regimen +Completed analysis of hospital ambulance transfers to identify best staffing to workload practices and optimize emergency department patient flow+Reduced newborn screen specimen collection errors by 90%+Created transition plans and new workflows/policies for sleep medicine department relocation

Murray , Ut, Us

+Completed Intermountain Healthcare’s Continuous Improvement Leader Certification +Served on region continuous improvement team to share continuous improvement ideas among department liaisons+Incorporated Intermountain’s continuous improvement methodology to Internal Audit department+Interviewed executives and upper management to identify key risk areas as part of the audit planning process.+Planned and executed risk-based audits in Revenue Cycle, Finance, Accounting, Information Systems, and Operations. +Performed annual testing of Financial Reporting Controls (FRC).

Murray , Ut, Us

+Served as Interim Medical Staff Office Credentialing Coordinator, overseeing the provider credentialing for over 50 physicians and mid-level providers.+Developed a robust compa ratio analysis for Human Resources department+Participated in logistical planning and project management as part of an electronic health record implementation.+Guided Department Managers and Directors through Intermountain’s Continuous Improvement process: first phase included implementing daily huddles and communication boards. +Alongside clinical and ancillary leadership, identified and tracked leading indicators of quality care.Under direction of Park City Hospital Administration, participated in several operational process improvement projects and worked with administration to ensure a successful rollout of iCentra, Intermountain’s Electronic Medical Record.

Murray , Ut, Us

+Practiced surgical and sterile techniques when assisting in several surgical specialties including Orthopedic Surgery, General Surgery, Urology, Plastic Surgery, Otolaryngology (ENT), and Obstetrics and Gynecology (OB GYN).+Assisted in preparing operating suites+Assisted in process improvement initiatives across surgical services.

Salt Lake City, Utah, Us

+Used on-site shadowing, literature review, data mining and patient satisfaction surveys to identify areas of improvement and ways to increase efficiency in several departments at the Huntsman Cancer Institute.+Developed several models/workflow improvements to increase patient satisfaction scores and streamline care delivery+Streamlined communication hand off process for physicians and nursesSpark Health Innovation Lab is part of a broad initiative to bring a human centered design approach to complex problems we face in our community. The focus of this lab is on the people who experience and deliver health care. The lab utilizes the talents and passions of professionals and students to design new solutions that make patient experience better.The unique blend of the Spark Lab enables us to provide valuable experience and expertise to students and health care professionals respectively. The leadership of the Lab empowers students to think big using our tested process. Students learn to apply our innovative methodology which focuses on striking a balance between cost, desirability and lasting solutions. The result is students who think differently and solutions that make patient experience better.

Master Of Business Administration (M.B.A.)

Master'S Degree, Healthcare Administration (Mha)

Bachelor’S Degree, Asian Studies/Korean Language And Culture