“The discipline which is most important is not accounting or economics, it’s psychology.”

Key Achievements in current role:Lead IT developer for customer focused dashboards in areas such as Call Center, Revenue Operations and Mail Operations for a multi-billon dollar business.Extensive work in building extraction and transformation layers in QlikView as well as assistance with dashboard design

Managed BI team who support over 30 business developers creating QlikView dashboards and reports. Led enterprise wide BI community meeting that is regularly attended by people across the Textron family of companies.Manage web development team to support global businesses which include over 20 externally facing sites.

Initiated and led the implementation of Jacobsen's self-service business intelligence environment -Developed multiple data marts used by over 25 dashboards to provide ease of implementation for business developers -Supported training of users and leaders through community hours, monthly community meetings, and through production release meetings -Provided key development support in the automation of 20 reports across the business that were previously manual daily tasks for an analyst to create -Utilized NPrinting (QlikView reporting extension) to automate multiple reports in Sales, Finance, ISC and Customer Care

A two year rotational program throughout Textron's business units which include two twelve month rotations. The purpose is to create an accelerated path to Information Technology projects and processes across the Textron enterprise.My second rotation was at Textron Specialized Vehicles in Augusta, GA. -Managed Qlikview Proof of Concept process with Jacobsen Finance team to determine business requirements, proper data mapping, progressing iteratively toward final approval of the tool with senior leadership. -Represented and supported SAP Finance and Controlling team in AR and AP report identification by acquiring the voice of the customer, allowing for a better understanding of business requirements. Resulted in the development of standard operating procedures and a complete cash flow forecast to maintain business continuity. -SME for Fixed Assets segment within SAP FICO module during SAP implementation which included data preparation, data validation, testing, development of demonstrations, instruction guides, and work instructions used as training materials and post go live support.

A two year rotational program throughout Textron's business units which include two twelve month rotations. The purpose is to create an accelerated path to Information Technology projects and processes across the Textron enterprise.My first rotation was at Bell Helicopter in Fort Worth, TX. -Managed and supported the development, evaluation, and implementation phases for Qlikview, a Business Intelligence tool providing dashboarding and data discovery capabilities -Completed Continuous Improvement Green Belt training and led a project team that improved the access request process by providing efficiency and automation to the submission of access requests and relieved the daily task of reviewing and processing inactive access requests by administrators. -Supported VoIP implementation and training for Roanoke Call Center and Warehouse facility. Scheduled employees for specific training dates in accordance with the project timeline. Administered training and implementation setup on-site with troubleshooting support post go-live.

Love For Lancaster is a non-profit organization located in Fort Worth, TX serving the homeless community on the streets around East Lancaster Ave. As a group, we strive to meet the relational and spiritual needs on an individual by individual basis.As co-founder of this organization, I helped initiate the forming of a recognized on campus TCU student organization and the submission of documentation to be recognized as a Texas LLC. Additionally, I facilitated the structure of the leadership team and the recruitment of the founding individuals making up the team.

▪ Asserted data accuracy to properly provide reports with necessary updates▪ Directed task management procedures for group projects▪ Conducted system performance validation using test script documentation based on business requirements

▪ Facilitated mentally handicapped individuals with routine work procedures▪ Managed tasks for my department by supervising work activities

Maintained database to analyze inventory and distribute ordersWorked directly with clients to identify their physical and nutritional needs and goalsDetermined customer-specific product recommendations