• Meet tight deadlines while remaining calm and producing high quality product and offering exceptional service • Ability to meet and instantly build rapport with clients enabling me to capture those special moments• Take professional photographs for the Waterloo Region Record newspaper, website, advertisements and any further publications• Contact clients in a professional manner to set up photoshoots and itineraries for upcoming events or publications on the company’s behalf• Created and constantly updating my professional website using WordPress [www.millerphotography.ca]• Act as an ambassador for Boundless Wedding, meeting with clients and photographing their special events • Highly experienced in on-location photography including, but not limited to engagements, wedding ceremonies, events and publication• In-depth knowledge of digital photography, techniques and technology while constantly performing research to keep up with current trends • Work with, coordinate and keep close communication with Bride, DJs, family members and important attendees

• Use tact and professionalism while working closely with grieving family members • Assist with the logistics of preparing for funeral services • Provide accurate information to funeral home visitors while respecting the privacy of families. • Direct and filter visitors to proper areas to ensure the day runs smoothly • Assist with flow of guests of multiple services at one time to ensure things are kept on schedule • Ability to problem solve quickly to avoid disruption to service flow or visitor dissatisfaction • Maintain up-to-date knowledge of continually changing procedures during the COVID-19 pandemic • Keep sensitive family information confidential

• Day to day management of all part-time staff at the Cambridge campus including creating weekly schedules, hiring, training, rewarding and disciplinary action when necessary• Oversight of all CSI service operations on campus, to ensure top performance and profitability• Responsible for planning and implementing events and activities for students at the Cambridge Campus • Work with members of the College to build strong relationships between CSI and Conestoga College

• Acted as a supervisor at onsite events of a team of 4 staff members• Responsible for coordinating all aspects related to scheduling, promotional materials, and kiosk, as well as supporting staff during events• Interacted with the public and fostered rapport building and enthusiastic participation • Networked with other event coordinators and organizers to optimize onsite presence and visibility at other events

• Consistently recognized for customer service skills in staff competitions and in client online survey results, at a restaurant location recognized locally and nationally for top service• Created positive customer experiences while developing relationships increasing repeat visits• Provided new staff with proper and articulate training• Maintained a calm demeanor and created solutions in challenging situations• Achieved customer satisfaction, every time and supported team members in working with difficult guests