Sole manager of our product engineering team, while continuing my role as a Technical Product Manager. My key contributions include:Interviewing, hiring, training, and onboarding eight developers, with two joining my team and four enhancing other teams across the company.Managing and mentoring a team of eight developers, driving productivity through clear priorities, goals, and communication strategies.Creating and implementing new processes to foster collaboration and efficiency across various teams.Ensuring the seamless integration of our engineering efforts with our overarching product strategy.

Specialize in solutions-focused strategies, engaging directly with all internal teams, partners, and C-Suite clients to align our product roadmap with the company's strategic vision.Improved Product Performance• Decreased catalog load time from 6-8s to 1-2s• PageSpeed Insight scores in all categories from 40 to 90+ • Achieved by rewriting page-bloat, modifying third party asset includes, updating DOM for ADA compliance, and enhancing tools for SEO self-service• TTFB from 1.5-3s to under 1s• Product lead on development for new pricing API and SOLR implementation on catalog pages• Improved cached objects of price calculations and session objects• Wrote performance handbook outlining a step-by-step checklist of actions to improve performance, allowing customers to diagnose, and take action, on any performance issuesBuilt AI chatbot for internal use - Embeddings using the Pinecone Vector Database, integrating with OpenAI's API layer, and fine tuning for more relevant results.Automate Version Updates and Release Management• Core Version updates decreased from 1 month to less than 4 hours• Product lead to implement automated database updates with Evolve; built release management system tracking internal requests with client requests; led cross-team alignment for this automated process in continuous development/deployment; built internal WBS with dynamic testing checklist for the version update processDeployment Service• Centralized application to update site versions, deploy/manage sandbox environments• Includes an admin interface to manage releases and a customer interface to self-service deployments/updatesAPI Framework• Lead development team to build extensible API layer• Supports multi-auth, complex queries, and standard/core queries in a RESTful API layerDocumentation• Technical literacy shown through internal and external documentation articles

• Responsible for scoping, planning, and providing technical leadership on services engagements. This involves properly analyzing customer’s commercial requirements to determine optimal technical solutions with end-to-end solutions in mind.• Provide the project managers, developers, and designers with specific guidance, work-based structures/technical plans, and quality checks to ensure the solution supports the business requirements.• Conduct remote and/or onsite discovery sessions with customers• Provide technical leadership and quality feedback to members of the CIMcloud C-Suite team by leveraging a deep knowledge of CRM, E-commerce, and ERP domains• Implemented Third Party solutions into CIMcloud core product including: credit card vaulting with Authorize.net CIM; Century Business Solutions Gateway; CommerceHub; Listrak marketing automation; iGlobal International Stores; Google Tag Manager; Google Merchant Center; Eight Oh Two SEO; PayPal Payments; Searchspring

• Implemented end-to-end project lifecycle of 16 e-commerce websites from sale to live, duties included: budget allocation, cost analysis, strategy, consulting, design, development of features, testing, and training clients• Manage live website customer accounts; Manage/Develop/Review custom development projects from requirements gathering to implementation to launch; Demo and train new functionality to customers; Discover technical solutions based off customer’s business requirements

Integrated WSP’s sync tool with client’s ERP systems (Sage 100/300); Improved sync tool with Visual Basic; Led weekly calls with customers to explain the sync process on new installs and debug customizations

• Developed and continue to work with over 10 active customers, building custom software tools to meet each client’s specific website requirements. Serve a broad customer base, with a wide range of industries including non-profit entities, athletic associations, dog-walking services, and restaurant industry consultants.• Built solutions using CMS systems including Wordpress and Drupal, generated custom templates, implemented custom logic in PHP/JS, modified front-end interfaces with HTML/CSS/Sass, and implemented GIT for proper source control between employees

Researched and documented the payment card industry (PCI) process for a private project; topics include: methods of identification, data integrity, and allowable processes

-Enhanced the Premier Education Network (PEN) Report by adding the Health System hierarchy using T-SQL stored procedures, which were evaluated by senior directors through code reviews-Developed a Unit Testing framework to test data integrity within the system-Developed the following skills using the SQL Server 2000 DBMS: Anatomy of a ‘Select’ statement, Staging Data, Joins, ETL basics, DDL, SQL functions, stored procedure management, dynamic SQL-Learned the system independently through data flow diagrams and entity relationship diagrams

Trained by a premier customer service firm; duties included set-up and serving for weddings and corporate banquets.

Created organization template for all the North American offices of Adecco. I presented my design to top management, including the CEO of Adecco N.A. This document improved communication and project work flow - was created in Excel and Oracle.

Intern for senior architects. Activities included attending meetings, visits with customers and exposure to drafting sessions for the completion of many projects, including the NASCAR Hall of Fame in Charlotte, N.C.