Small online production business specializing in custom 3-axis CNC, Laser, and additive manufacturing.

Large-Scale Power Plant: Technical leadership in IT Infrastructure, Software Platforms, Technical Providers, Risk, and Operations coupled with Ownership of Plant Controls and Control Systems Vendors.SPECIFIC SKILLS / RESPONSIBILITIES / EXPERIENCES INCLUDE:• IT Platform Experience: PC, Apple, mobile, Emerson Ovation Controls, etc.• Team Leadership and Management: Hired / dismissed and managed vendors per plant need, ranging from desktop support to controls engineering.• Presentation

My primary role was through the use of remote / virtual collaboration tools to manage all aspects of the team that provides the technical support and technical sales to the customer base.SPECIFIC RESPONSIBILITIES INCLUDE:• Within a $300K/year budget, hired and led a remote-working team of engineering professionals to provide technical operations support, selected and programmed internal team’s supporting infrastructure, and collaborated to rewrite all user documentation. • Hired and trained a four-person team and maintained 100% staff retention through leadership.• Performed outside, inside, and technical sales. Directly raised the company to the number one U.S market position.• Single-handedly built infrastructure for and authored a comprehensive technical product Knowledge Base, increasing customer self-help ability and reducing call handle time by 30%. This includes all technical diagrams and figures. See http://iballhelp.com/ or link below.• Wrote software and processes to manage workload and handle anomalies when they occur (SOPs, Documentation, Training).• Recipient of multiple monetary awards for work in sales, customer retention, and specific works of value to the company.

Our mission in the Solutions Architecture group at Dish Network: To understand our business, to stay current with industry trends, to research previously unknown problem spaces within our industry sector, to use solid IT processes, technologies and existing systems to effectively solve our business problems in elegant and creative ways and to pragmatically apply realistic continual process and quality improvement.• Shortened Dish’s IT software delivery time by a factor of seven through incorporation of the Scrum Project Management Method.• Researched cutting-edge technologies and vendors, wrote RFPs, secured budget for projects, and executed production delivery.• Justified, architected, and led a program surrounding the installation of security analysis appliances including the LogRhythm Security Event and Incident Management (SEIM) platform. This immediately saved Dish over $40 million/year based on previously undiscovered foreign-soil hacking and social engineering vectors.

Privately held Tier II consulting company. Sales: >$100 million. Employees: >8,000 worldwide. Market: Business support systems.• Key engagements included Dell Europe®, H&R Block®, Safeway®, Toyota®, and Kaiser Permanente®. • Dell Computer Europe (Dublin, Ireland): Worked as account opener/project manager to create an enterprise portal with a staff of ~220. The project was completed 12 months ahead of time, at half the budgeted cost to the customer.• H&R Block (Kansas City, Missouri): Responsible for all aspects of a staff of ~120. Proposed a fixed-bid for an unusually large software project. Using the proposed solution, we solved a defect-detection gap and met our goals while having a direct impact in the H&R Block’s recapturing the majority market share back from Quicken who had displaced H&R Block a few years prior. • Collaborated with international / remote, and on-site teams to create solutions to complex problems in an extremely challenging environment that involved multiple spoken languages, nations, and highly diverse development and customer teams. A great success, our multilingual Dell call center application was well-received by the customer and significantly increased productivity.

Managed $6M dollar budget and team of up to 20 technical professionals. Managed large-scale programs and efforts to completion on-time and under budget. Managed application verticals, as well as technology horizontals. Represents the corporation on legal matters as an expert witness.• Hired and led a twenty-person operations/administration team to increase efficiency and reduce incident handle time by 50%.• Project manager / Scrum Master for “POET” (Partner Order Entry Tool). This became the primary B2B interface for outside sales and the primary tool for driving a $2 billion gross revenue stream. Received special stock allocation for this work.