Spencer Johnson Email & Phone Number

Brooklyn, New York, United States

Los Angeles, Us

Provided a paid integrations product, I was tasked (directly and through cross-functional partnership) with scaling the product's sales, onboarding throughput, account management, and integration development efficiency. I established, fully hired, managed, and iteratively matured three distinct functions to scalably support our execution of these priorities: Technical Account Management, Technical Integrations Management, and Integrations Support. The high-level strategy was three-fold[Short Term] build out a technical operational organization to onboard and support paying customers at scale. (i.e. Onboarding, Account Management, and Scaled Support)[Medium Term] built out a technical team to scope, project manage, and continuously improve paid integrations and their development. (i.e. Product Management for integrations)[Long-Term] establish a roadmap for our B2B SaaS product that enabled the paid integrations to scale commercially and operationally for ENT/MM and SMB customer requirements. (i.e. Product Management for applications built to interact or interact with paid integrations.)The results of this strategy and the tireless execution of our 23 team members I managed resulted in the following impact over 21 months:- Paid Integration MRR: +578.43%- Active, Paid Integration Customers: +561.48%- Active, Paid Integrations: +575.00%

San Francisco, California, Us

Managed the technical scoping, development project management, and technical customer relationship management of custom integrations and product features for the following strategic partners:- Sweetgreen (Custom Integration, New API, New Product Features)- Chick-fil-A (Custom Integration)- Chipotle (Custom Integration, New Product Features)- NCR (Custom Integration)- Buffalo Wild Wings (Integration Adoption and Enhancements)I also served as a primary contributor to the scope, testing, and technical documentation of Uber's Direct API; which provides Uber partners the ability to use Uber's driver supply to offer deliveries through their own experiences.

San Francisco, California, Us

Managed highly visible, complex pre and post-sales relationships with Uber Eats' most strategic restaurant partners like sweetgreen, Chick-fil-A, and NCR.Coordinated with internal stakeholders across sales, account management, product, and engineering to scope, prioritize, and implement partner sourced product requests.Led the design and delivery of custom and direct integrations between Uber Eats' APIs and restaurant or POS provider APIs.Standardized the Technical Account Management scoping process by developing templates, tools, and processes to more properly align commitments and capabilities while driving down engineering timelines by preventing scope creep.Developed and manage internal and external engagement models to distribute information and deliver on commitments effectively under tight, contractual deadlines. Onboarded, configured, and launched integrated restaurant fleets at scale.Inform restaurant product roadmaps with on-the-ground insight and feedback gleaned from restaurant partner relationships.

Herndon, Virginia, Us

In my tenure at Trusted.com, my responsibilities have spanned the product development, marketing, and customer service units of the organization. I held concurrent responsibilities across software companies and projects that include: QA Engineer, SCRUM master, Product Owner, and Web Designer.

Virginia Beach, Virginia, Us

Managed a federal civilian account of 25 agenciesMaintained renewal, growth, and new business pipelinesTranslated marketing campaigns to net new businessPerformed technical demos to existing and prospective customers

Virginia Beach, Virginia, Us

Maintained the Symantec renewal base for an entire team’s federal government accountsPlanned cold call campaigns focused on driving new businessAssisted in the planning of a federal Mobile Security initiative

Blacksburg, Va, Us

Assisted athletes in Biology, Calculus, and Chemistry.Taught time management strategies, study skills, and test taking tips.Maintained order of a group of studying student athletes.