Penny Bates Email & Phone Number

The Avenues East Cobb

· Consistently provides an exceptional client experience · Recovers and replenishes the store, executes merchandising directives and maintains visual merchandising presentations· Understands the cultures and ensures compliance with all Values & Behaviors, as well as store operational standards· Maintains a clean store environment· Additional responsibilities as assigned

 Customer service desk includes greeting all customers, handling returns and exchanges, answering the phone, damaging out merchandise.  Working sales on the floor, assisting customers find merchandise, assisting with phone orders, placing orders online, and helping with product buying decisions and upselling. Assisting brides and grooms with the creation of the bridal registry, escorting them and helping them to pick out the gifts they would like. Handling multiple tasks within a fast paced environment.  Restocking shelves and recovery. Using a cash register Participating in inventories Merchandising as directed. Effectively utilizing all available resources to aid the customer’s needs.Provide exceptional customer service.

ProCore Solutions, Marietta, Georgia Acquisitions Representative Assists an average of 40 customers per day—dependent upon call volume—with activating gas and electric service Consistently maintain 97-100% Quality Assurance scores Respond favorably and politely to customers by answering questions regarding natural gas services, rates and fees  Keep accurate records of calls and customer accounts Effectively utilize available resources to answer customer concerns  Perform credit checks through Equifax to determine customers’ eligibility  Place customers on contracts and advise of all obligations

 Responsible for growing and maintaining advertising sales with four local radio stations Researched and evaluated market data to create sales presentations that effectively target local businesses for advertising campaigns Maintained successful relationships with approximately 15 repeat clients  Built prosperous relationships with new clients such as Barefoot Landing, Tanger, and Ghirardelli  Met and exceeded goal of cold-calling 10 businesses per day

 Responsible for increasing client base by cold-calling and prospecting in new market Maintained excellent customer relations resulting in quality referrals Evaluated customers’ needs and responded accordingly, including up-selling accessories

 Initiated start-up market in Rome, Georgia, expanding territory to seven surrounding counties in Northwest Georgia  Responsible for acquiring leads with cold calling and telemarketing techniques  Consistently exceeded business-to-business sales goal of 100 pagers per month  Provided exceptional customer service to accounts after sale Continued proficiency with current and emerging industry-specific technology

Music

Activities and Societies: Marching Southerners

English

Activities and Societies: Assistant Copy Editor for Six Mile Post student newspaper