Fernando J. Speranza

Fernando J. Speranza Email and Phone Number

Sócio Diretor da CYF Tecnologia @ CYF
brazil
Fernando J. Speranza's Location
São Paulo, São Paulo, Brazil, Brazil
Fernando J. Speranza's Contact Details

Fernando J. Speranza work email

Fernando J. Speranza personal email

n/a
About Fernando J. Speranza

• Experiência de quase 20 anos na área de em Call Centers em tecnologia, consultoria, auditoria, avaliações diagnósticas e treinamento nas áreas de gestão, atendimento, vendas, retenção e fidelização de clientes, qualidade, processos e custos atendendo empresas como ACS, Banco Itaú-Unibanco, Porto Seguro, Unimed, Banco do Brasil, Caixa Econômica Federal, Secretaria da Fazenda, Aracruz Celulose, Nexa Tecnologia em Redes, Politec, VB Serviços, Belgo-Arcelor Mittal entre outras. • Participação no exterior como auditor COPC em empresas como Apple Computers (USA), Infotel (Rep. Dominicana), Microsoft (Arg e Brasil) e Atento, Movicom (Argentina) e outras.• Responsável pelo lançamento no Brasil de Norma COPC-2000 para gestão de Call Centers.• Atuação na CYF no desenvolvimento de sistemas de qualidade e gravação de chamadas para call centers, redes e sistemas em clientes como Alcoa, Stefanini, Hospital São Francisco, Ação Contact Center, Creditcash, Orbitall, Nexa, Unimed, Consulado Geral da Índia e outros.• Administrador de sistemas na plataforma Linux e dominio de HTML, PHP, Visual Basic e bancos de dados PostgreSQ/MySQL. • Coordenação das equipes de desenvolvimento e fabricação de equipamentos de diagnóstico médico, transmissão e processamento remoto de dados e sistema para gravação de chamadas (hardware, firmware, software e front ends em plataforma web).

Fernando J. Speranza's Current Company Details
CYF

Cyf

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Sócio Diretor da CYF Tecnologia
brazil
Website:
cyf.com.br
Employees:
94
Fernando J. Speranza Work Experience Details
  • Cyf
    Sócio Diretor
    Cyf Sep 2001 - Present
    São Paulo Area, Brazil
    Management, including business plan & sales strategy development
    View
  • Copc Inc.
    Auditor
    Copc Inc. Jun 1999 - May 2001
    São Paulo Area, Brazil
    Auditor Certificado pela COPC USA e responsável pelo lançamento da Norma no Brasil.
    View
  • Cyf Argentina
    Sócio Fundador
    Cyf Argentina Jan 1991 - May 1999
    Buenos Aires, Argentina
    Responsável pelo desenvolvimento de produtos.

Fernando J. Speranza Skills

Call Centers Management Crm Contact Centers Process Improvement Training Outsourcing Quality Assurance Business Strategy Strategic Planning Team Leadership Business Intelligence Project Planning Telecommunications Team Management Call Center Customer Service Leadership Business Analysis Databases It Service Management Sales Strategy Business Development Management Consulting Customer Relationship Management Project Management Consulting It Management Sales Management Start Ups Analysis Operations Management Service Delivery Business Planning Operating Systems Microsoft Office Product Management Linux Pre Sales Vendor Management Change Management Negotiation Microsoft Project

Fernando J. Speranza Education Details

Frequently Asked Questions about Fernando J. Speranza

What company does Fernando J. Speranza work for?

Fernando J. Speranza works for Cyf

What is Fernando J. Speranza's role at the current company?

Fernando J. Speranza's current role is Sócio Diretor da CYF Tecnologia.

What is Fernando J. Speranza's email address?

Fernando J. Speranza's email address is fe****@****.com.br

What schools did Fernando J. Speranza attend?

Fernando J. Speranza attended Ibmec Business School, Universidad Del Salvador, University Of California, Berkeley, University Of Buenos Aires.

What skills is Fernando J. Speranza known for?

Fernando J. Speranza has skills like Call Centers, Management, Crm, Contact Centers, Process Improvement, Training, Outsourcing, Quality Assurance, Business Strategy, Strategic Planning, Team Leadership, Business Intelligence.

Who are Fernando J. Speranza's colleagues?

Fernando J. Speranza's colleagues are Margarete Nogueira, Edgardo Ruben Segovia, Florence Argueda, Cyf Brasil, Rodrigo Zacarias Laines, Carolina Veloso Parra, Tg Garcia.

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