Stephanie Perez Rivera Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Health & Safety Committee representative for Front Office. Supervise and develop a team of five Porters. Ensure all guests are welcomed in a professional and courteous manner as per our brand standards. Coordinate travel plans, transportation, restaurant reservations, and courier services for our guests. Ensure Concierge desk and storage room are stocked and neat. Assist Bell Team with delivering luggage and valet parking. Collaborated with the Sales & Marketing team on a weekly staff newsletter which highlighted events and domestic tourism. Created and designed several guides and policy & procedure documents pertaining to the role.

Auckland, New Zealand

Managed the reception area and meeting rooms whilst maintaining cleanliness in line with company expectations. Handled both inbound and outbound calls. Coordinated local and international shipments efficiently as well as distributed incoming mail to different departments. Supported the executive team by booking business travel, raising/receiving purchase orders, and tracking expenses. Acted as the office Fire Warden and liaised with Fire and Emergency NZ to conduct a fire drill. Maintained office supply inventory and kitchen supplies/food.

Auckland, New Zealand

Loaded claims and processed payments in a timely manner. Provided optimum service to both brokers and policyholders, negotiated fair settlements and identified fraudulent claims. Ensured all supporting evidence to settle a claim was received and accurate. Supported my team with clerical tasks such as data entry, filing, copying, scanning, printing, and emailing. Assisted with Reception cover by greeting guests and answering calls in a professional manner. Maintained kitchen area clean, tidy and stocked. Ensured the optimum comfort of all clients in reception area.

Tampa/St. Petersburg, Florida Area

Assisted customers with booking, changing, and cancelling reservations on Delta and our partner airlines. Listened, identified, and owned customer issues. Adhered to all Delta and U.S. Department of Transportation compliance requirements. Attended to challenging situations and provided solutions for our customers. Exceeded company goals in sales, customer service, vendor transfers, and customer handling time, which lead me to win an incentive trip in 2017 for the top performers of the year.

Orlando, Florida Area

Informed guests about show schedules, and character locations. Eased challenging situations and provided audience control. Partnered with photographers and performers to provide an outstanding show. Maintained show quality and Character integrity. Aided Character Performers with putting on costumes.

Orlando, Florida Area

Demonstrated and sold merchandise in indoor and outdoor areas. Collected large amounts of money at the cash register. Arranged and put away stock efficiently and safely. Prepared packages for shipping and delivery.