Former ACE1/Pandamonium

Italian Flag - Super Polaris, Pisa shipyard 1968 - July to mid-September 2012• Captain : Maneuvering, maintenance (engines and deck) of this classic mahogany yacht.• Maintenance and maneuvering of the Riva Aquarama from 1965 of the same owner.

Leopard 24 - MCA

Leopard 24 - 2xMTU engines - French Flag

Motor yacht Vanquish MI6 (previously called STILL RUTHLESS) is a 22,89 meter (75 Feet) composite open style sport motor yacht built by Warren Yachts in 2001.Motor yacht Vanquish MI6 (STILL RUTHLESS)Her twin MTU 10V2000 93 1500 hp Main Engines push he along at a Cruising speed of 30 knots.Yacht Charter AccommodationMotor yacht Vanquish MI6 (previously called STILL RUTHLESS) has 1 master cabin 1 VIP cabin 1 twin cabinYacht Charter SpecificationsType/Year: Warren Yachts/2001 Beam: 5.94m (19' 5") L.O.A.: 22.89m (75' 1") Crew: 2 Charter Guest: 6Max Speed: 36 knots Cabins: 3Engines: Main Engines MTU 10V20 Cruise Speed: 30 knots

Conseiller Technique

Establishment of the first syndicalised Works Council within Sellbytel, and election of president and establishment of forthcoming topics onto council agenda.Research into staff issues within the company as put forward.Attending meetings relating to recent legislation changes or collective bargaining agreement with UGT (Union

- Level II resolution of software and hardware problems.- Coordination of a team of 20 Customer Support agents.- Compilation and analysis of team Statistics and performance levels based on key SLAs and KPIs.- Organizing of team meetings and daily briefings.- Liaising with Supervisor and escalation of staff or client problems.- Assisting in implementation of SIX SIGMA project (agent retention and Training & Development and associated costs) within Team and the Organization over a 6 month period.

Resolution of Epson user queries via phone and email.Provision of clear guidance to clients having purchased Epson printers or related paraphernalia.Use of process and troubleshooting flows to resolve printer issues and escalation where necessary.Working towards set KPIs and SLAs to ensure quality of service provided.Ensuring follow up of issues and coordinating call backs to ensure completion of resolution.Use and maintenance of ticketing systems.Dual command of French and Spanish calls depending on demand.Internal communication executed in English.Updating of Job Aids and Work Instructions to ensure Quality Maintenance.Attending regular training to keep up to date on new Epson products or product enhancement.

Delivery of High level customer service in Spanish, English, French, Japanese and Catalan.Meeting of set sales targets and promoting products based on weekly brief.Stock taking and daily cashing up.Ordering of stock and following up with Suppliers.Credit control to debtors and updating of internal database.Training and coaching of new Staff members.

Diagnostic of all levels of after sales IT problems. Face to Face contact with clients and direct trouble shooting.Working towards KPIs for issue resolution.Escalation to direct manufacturer in case of non-resolution.Reviewing of purchase paperwork and product warrantees and guarantees to advise on course of escalations.Advice on claims and contact to with Manufacturers.

Preparation of Balance Sheets and Profit and Loss accounts.Compilation of Master Budgets through close monitoring of Functional Budgets.Assessing Standard Cost variances and reporting these to Management.Preparation of Tax Returns.

Sales representation of Private Pension Plans.Provision of advice to potential clients and explanation of returns.Meeting targets and providing client support.