Senior Portfolio Manager (Feb 2016 - Sep 2018 and Sep 2022 – Dec 2022)• Managed relationships for multiple clients to ensure prosperous partnerships• Managed the process to expedite the efficient liquidation of REO properties for multiple clients• Identified key gaps preventing clients from achieving program/organizational goals• Coordinated and facilitated offer and contract process on all properties• Conducted market research to determine numerous factors impacting property level performance• Worked closely with senior management in analyzing strategies for acquisitions and dispositions for the portfolioREO Team Manager (Promotion Sep 2018 - Sep 2022)• Strategic coordination and planning of services, products, and business partners• Managed business and financial goal setting and provided reporting of key performance indicators for executive management to ensure goals and objectives were met monthly, quarterly, and yearly• Led employee relations through effective communication, coaching, training, and development• Developed, implemented, and planned for meeting forecasted financial goals and initiatives• Evaluated employee performance and coached team members to promote maximum productivity and personal growth within their positions• Administered semi-annual performance reviews to direct reports and set clear and measurable goals and action plans• Created Power Point presentations to communicate market developments, portfolio observations and monthly performance to clients• Implemented training for new processes streamlining workflow between offshore and onshore teams, increasing productivity timelines• Collaborated with internal business partners including auctioneers, marketing, and support groups to manage performance and create maximum results benefiting sales rates for the company• Awarded Xome Champion of The Year Award for Exceptional Service, 2019 annual winner

• Marketed, negotiated, and maximized return on REO assets through managed direct-broker listings• Reviewed and validated due diligence reports (tax, title, BPO) and budget assumptions on assigned properties• Managed foreclosed properties, maintained, and listed REO properties, negotiated offers, processed all contracts, and liquidated properties• Managed execution of Homeowner Association (HOA) assessments, delinquency matters, and code enforcement/violation issues as presented• Identified and resolved problems, monitored all processes, and achieved timely/effective disposition results consistent with company goals

• Managed a portfolio of assigned assets from authorization to disposition• Reviewed values and broker price opinions while processing sales strategies to market assets• Evaluated and approved capital expenditures in conjunction with necessary repair approvals• Identified and resolved sales issues, monitored processes, achieved timely and effective disposition results consistent with client and company goals• Evaluated and negotiated all offers for given territory assignment from beginning process to end sale• Effectively and positively communicated directly with real estate brokers, agents, vendors, general contractors, and clients• Accountable for reducing disposition timelines of assets new and aged while balancing and minimizing client losses• Solely responsible for meeting and exceeding client’s expectations and adherence to client, internal and regulatory requirements

• Assisted Owner of company in new home design, community marketing, generated leads and maintained good relationships with Realtors• Reviewed sales goals regularly and evaluated performance against these goals at a community and individual performance level• Continuously evaluated the effectiveness of processes and work for sales counselors; delegated administrative work to other staff or functions as appropriate• Reviewed competitors and market research while serving as an internal expert on new home products in assigned markets; Processed reports for comparable sales (sold) against properties of interest• Handled and resolved resident/customer service issues in a timely and professional manner

• Reviewed all incoming REO property offers from auctions and online bidding while serving as primary sales liaison between seller and agent/buyer during entire negotiation process (i.e. counter offers, highest and best multi-offer situations, and any additional seller required documentation)• Established firm understanding of the auction process terms and conditions: verify buyer financial information, mortgage pre-qualification and proof of funds• Submitted all confirmed offers to multiple sellers and obtain buyer executed contracts, documents, and any re-negotiations or changes to contract after initial acceptance. • Worked directly with Closing and Contracts Team Lead to assure all contracts and documents were received in ample time to withdraw from the upcoming REO Live Auctions if necessary• Assisted in sale closing preparations• Compiled essential team reports to monitor outstanding offers and contracts to ensure negotiators and contract administrators meet critical offer and execution time deadlines• Supported the management team at the live auctions with registration, contract preparation, bid running and buyer contract completion. Traveled as needed to participate in the Live Ballroom Auction process

• Database Administrator of the scheduling system for all Dallas communities building process• Collected plan sets for each house, process/permitted plans to city and obtained final builder permits • Prepared and reviewed cost analysis for all accrued houses and audited builder’s options pricing• Compiled, managed, disbursed sub-contractor payroll

• Verified loan requests and ensured loans were processed in accordance with established guidelines and Truth in Lending rules and regulations • Reviewed executed documents and cured file deficiencies• Ordered and processed follow-up on appraisal, title, and flood certificate reviews• Prepared opening packages, disclosures, and pre-closing forms for file

• Responsible for warranty service processing and follow up for many communities with Huntington/Highland Homes• Promoted to Operations Coordinator ensuring the home building process was completed in a prompt, effective manner while coordinating the start process with Construction/Purchasing/Sales and Land Development Departments