Sarah Petersen Email & Phone Number

United States

Retail Lending, Card, ATM, and Branch System Support

Manage data runs in production and multiple test environments.Wrote the code for a new table to aid the business in regulatory reporting.Revised existing ETL code, tested, and implemented to accommodate multiple phases of a banking core replacement project.

Greater Salt Lake City Area

Managed a backlog and strategy for ATM ChannelDirected multi-million dollar projects including OS upgrades and application implementations. Responsible for key high risk vendor relationships on behalf of the bank. Communicated technology updates to customers and stakeholders across the banks as well as coordinating with business partners on topics such as fraud, information security, and vendor management. Responsible for ATM fleet availability SLAs. Cultivated a team of entry level IT help desk employees as well as directing a team of business system analysts responsible for several IT systems related to transaction processing, money settlement, and ATM Operations. Utilized SQL database to write/run queries to identify customer usage patterns and troubleshoot production issues.

Greater Salt Lake City Area

Responsible for eliciting business requirements for complex IT projects. Managed multiples projects in various stages of the software development life cycle simultaneously. Performed PM duties as needed. Co-founded an internal IIBA meet-up group designed to advance BA knowledge and encourage IIBA certification. Business Analyst/Project Manager responsible for bank's roll out of EMV chip cards.

Greater Salt Lake City Area

Oversaw a team of project managers, video editors, and production staff. Liaison to vendors. Created training for employees to ensure quality and consistency. Served as project point of escalation for customers.

Greater Salt Lake City Area

As a member of multiple project teams I was responsible for testing new functionality being installed on the interactive voice response system. I converted business requirements to functional system design documents and developed appropriate test plans. Served as a subject matter expert on the banks IVR system.

Greater Salt Lake City Area

Successfully migrated over 200 users to a new issue tracking system. Developed and documented business requirements, tested in development, test, and production to validate system functionality. Developed advance level procedures related to issue resolution, technical issues outside the scope of business as usual, collections issues and tax reporting. Provided onsite technical assistance to new users during and after the migration.

Greater Salt Lake City Area

On official military leave of absence.

Greater Salt Lake City Area

Managed a team of highly skilled research team members. Developed and executed a remedy plan of action to address over 2000 open service tickets in queue. In six months the queue was reduced by 50% and the team was meeting SLA's for open tickets. Established reporting for transparency to customers and management. Developed the team's first library of written procedures and led the team through 4 major organizational changes.

Greater Salt Lake City Area

Demonstrated excellence in sales, proper transactions handling and balancing on a daily basis. Provided exceptional customer service. Assisted in preparing branch for audits.

Greater Salt Lake City Area

Commissioned as an officer Sept of 2003 with extensive leadership training across the US. Completed Army Aviator School in top 5% of class. Completed 22 months of Company Command time (management) for Operational support and Aviation Companies. Resource manager for over 2 million dollars of inventory. Demonstrated excellence in short term and long term planning. Served 12 months overseas as Operations Officer in support of OIF. Rated Blackhawk aviator with over 400 hours of flight time including combat and hostile threat time. 2010 Utah Aviator of the Year.