Steve Evans Email & Phone Number

Boston, MA, US

Lawrence, Massachusetts, US

• Accountable for technology strategy, security, operations and projects across all Energy North business units, including Retail, Food Service, Car Wash, Heating, Wholesale Fuel, and Transportation.
• Enhanced back-office capabilities over the past three years by implementing new applications for retail ERP, fuel pricing, truck dispatch, and office collaboration. Developed multi-year technology roadmaps, stabilized.
• Prioritized cyber security by strengthening daily operations to ensure the corporation is protected and prepared for security events.
• Focused on customer-facing technologies for Marketing, Loyalty, Food Service, and Car Wash to enhance customer engagement and satisfactionEnergy North Group is one of the largest wholesale distributors of fuel in the.

Waltham, Massachusetts, US

• Built a new B2B Application Organization and assumed end to end ownership of Retail, Retail Fuel and Wholesale Fuel ERP processes.
• Completed simultaneous ERP System Upgrades – RightAngle & PDI Enterprise
• Solutions of focus are PDI Enterprise, ION RightAngle, Kalibrate Fuel Pricing, B2B Customer and ecommerce portal, custom built Fuel Logistic & Optimization solutions

Waltham, Massachusetts, US

• Solutions of focus are PDI Enterprise, ION RightAngle, Kalibrate Fuel Pricing, B2B Customer and eComm portal, custom built Fuel Logistic & Optimization solutions
• SugarCRM, BOX, Smartsheet, Cherwell ITSM, Oracle eBS, SAP BPC, Workday, Global Partners LP is a Fortune 200 midstream logistics and marketing company, a leader in transporting crude oil and related energy products via.

The Woodlands, TX, US

• A trusted strategic adviser designing, implementing and operating Huntsman’s Strategic Vendor Management Office. Accountable for HW, SW and Services Sourcing strategy, relationships, contract negotiation.
• Lead a global team of located in the US, Netherlands, China and England

Houston, Texas, US

• The “Face of IT” for services delivered to the Finance and Accounting community, focusing on client experience, application roadmaps, project identification and continuous improvement.
• Provided “What’s Next” leadership through business understanding, client relationships and application knowledge resulting in client supported application and service roadmaps, including disaster recovery and business.
• Primary SOW and contract negotiator for Application outsourcing initiative
• Delivered a portfolio of application development and maintenance projects triggered by a focus on business process improvement, knowledge of shifting client and regulatory requirements and application lifecycle status.
• Challenged a global team of BA’s and Developers to deliver a top-tier user experience through refined service delivery and application development practices. Creating a culture of creativity and accountability

Houston, Texas, US

• Directed run the business operations and improvements across 3 global delivery centers for Infrastructure and Customer Support Services. Focused on tower specific effectiveness and cross-functional support.
• Provided design expertise and delivery leadership to cross-functional Incident, Problem, Change Performance, Project Management programs; focused on end-to-end customer support, service restoration, root cause.
• Provided program management and delivery leadership to System Monitoring and Automation tool programs. Focused on process automation and self-help.
• Designed service and technology roadmaps for Monitoring and ITIL based Service Management services; inclusive of related ITSM, monitoring and automation tools.
• SME and senior sponsor for multiple outsourcing initiatives. Including Infrastructure support and Data Center Services programs
• Led operational Vendor Management program, including service scope, price, SLA development and negotiation.

Findlay, Ohio, US

• Front Line Leader accountable for operational excellence of Marathon’s Global Service Desk supporting 30,000 end-users.
• Focused on service remediation for end-user support including Service Desk, desktop & network service
• Designed, implemented & operated MRO’s ITIL based Change, Incident, Problem, Capacity and Performance Management Programs.
• Responsible for lifecycle management of in-scope applications; Remedy, MRO Service Catalog and related integrations.
• Business process design & automation utilizing Six Sigma methodology streamlined Marathon’s hire to retire processes. Including touch points with payroll, treasury and IT. Automated the process utilizing Marathon’s.

Munich, DE

• Oversee all customer facing operations of the FMC Managed Service agreement.
• Accountable for a portfolio of projects including VoIP implementation, BES deployment, Exchange and various Data Center related projects.
• Expanded Siemens business with FMC, developed proposals and pricing for new projects and new services. Successfully delivery provided additional revenue opportunities.
• Materially improved incident closure rates, audit success rates, efficiency of support processes through performance reviews, SOP creation and knowledge capture and transfer.

• Data Center Architect
• Led the opening of data center in Mumbai, India and the design and implementation of the technical and business process supporting a follow-the-sun engineering program. The project was completed 4 weeks ahead of.
• Led a datacenter upgrade in Houston. At completion, the project reduced the server footprint by 75%, thus reducing support, floor space and energy consumption costs. Led thru the requirements gathering, solution.
• Operationally and Financially responsible for the Gulf Coast Region and Shaw’s Consulting division. During this time I relocated to several east coast offices and worked in several field sites.
• Integrated and streamlined three-business line IT departments into a single, proactive, business aligned regional support team. During this period my region experienced a 275% growth in our client population.
• Recaptured 15% of annual budget though the remediation several contract and audit of IT expenses.