Shauna P. Email & Phone Number

Dublin, County Dublin, Ireland

• Provide senior administration support to Pieta’s Campaigns team. • Manage the International venues and committees for the annual flagship event Darkness Into Light. • Develop and clearly document processes for various project tasks.• Liaise with project stakeholders to ensure the website has the appropriate functionality and content to cater for international participants. • Support content development for meetings, committee training sessions and digital resources. • Oversee the administering of partner charity payments and tracking of committee expenditure. • Develop surveys to assess committee engagement and satisfaction.

Rome, Latium, Italy

• Responsible for managing translation-related projects for various clients and content types. • Liaised with translators to address their queries and ultimately ensure high quality translations. • Identified risks through prioritisation and troubleshooting and mitigated these in order to meet deadlines. • Performed quality checks on multiple translation projects and coordinated their delivery each day.

County Dublin, Ireland

• Responsible for reviewing advisors’ work and providing constructive feedback and grades in accordance with company policies and guidelines.• Coached advisors on how to improve their performance, engage with customers and build soft skills. • Led meetings and presentations within the quality team and with groups of advisor teams. • Participated in company projects focused on improving the quality of multilingual support.

County Dublin, Ireland

• Responded to customer-submitted email requests and live chats in a tailored and timely manner.• Responsible for troubleshooting and guiding customers through website setup and maintenance. • Identified system and site-specific website issues and escalated them to the appropriate teams.• Contributed to macros and internal documentation for our French and Italian product by creating material and reporting translation errors and inconsistencies.

• Provided customers with a friendly, knowledgeable and efficient service.• Responded professionally to inbound calls in both Italian and English in line with call schedule and documented reasons for calls and steps taken to resolve queries.• Composed accurate and eloquent responses to customer emails. • Helped to identify and review areas for improvement by listening to customer’s feedback.• Maintained a high level of quality and always aimed to meet and exceed the required targets and objectives. • Provided support to new colleagues and actively took part in team meetings and discussions.

• Created a variety of engaging lesson materials from scratch on a weekly basis.• Guided, motivated and assessed students.• Prepared students for important international exams. • Gave presentations about the school’s philosophy and methods to incoming students in Italian and English.

Msc, Translation Technology, First Class Honours

Modules covered: Translation Technology Computerised Terminology Translation Theory Research Methodologies Localisation Audio Visual.

Ba Italian And French, Foreign Languages And Literatures, Translation And Linguistics

Grade: Upper Second Class Honours Acquisition of French and Italian ( high competency in listening, speaking, reading and writing skills.