Stephen Gates Email & Phone Number

Dallas, Tx, Us

As the Head of Strategic Broadband Initiatives, I spearhead market development, volume planning, market launch, competitive analysis, and contract management for Gigapower and Open Access Providers. My role involves driving the expansion of our market presence, optimizing performance through strategic volume planning, and delivering actionable insights to inform business decisions. By conducting thorough competitive analysis, managing contracts, and collaborating with cross-functional teams, I ensure our initiatives align with overall business goals and identify opportunities for growth and innovation.Key Responsibilities and Achievements:-Market Development: Leading efforts to expand Gigapower and Open Access Providers' footprint.-Volume Planning: Implementing strategies to optimize market presence and performance.-Market Launch: Driving initiatives to successfully introduce new broadband services.-Competitive Analysis: Conducting in-depth analysis to stay ahead of industry trends.-Contract Management: Overseeing contracts to ensure compliance and strategic alignment.-Growth Insights & Analytics: Providing actionable data-driven insights to support strategic planning.-Cross-Functional Collaboration: Working with various teams to align initiatives with business objectives.-Industry Trend Analysis: Monitoring competitive landscape to identify growth opportunities.*Gigapower is a joint venture with AT&T to build a commercial, wholesale open-access fiber optic network delivering multi-gigabit speeds to an initial 1.5 million customer locations, with AT&T as its anchor tenant.

Dallas, Tx, Us

Achieved substantial gains in market share and revenue by developing and executing a robust growth strategy, integrating wireless and fiber technologies. I also drive significant improvements in profitability, customer satisfaction, cost structures, and operational efficiency by optimizing existing distribution channels.Key achievements of this role are: • Designed and executed initiatives with $87M year-over-year (YoY) growth in Average Revenue Per User (ARPU).• Contributed to AT&T's five-year volume planning, which secured $128M in capital savings, ensured efficient allocation of resources, and maximized financial outcomes.

Dallas, Tx, Us

In my previous role as a Director, Operations (Mass Markets), I was involved in the management of all operational aspects, including operations management, strategic planning, and expansion of small business fiber and wireless base with a focus on attaining organizational objectives. I have developed and implemented effective segmented strategies to ensure rapid growth across existing and new customer segments.Key achievements: • Accomplished YoY channel growth, expanded market reach, and drove business success by initiating groundbreaking enhancements, national incentive programs, and operational efficiencies.• Allocated and controlled $3M budget, resulting in substantial 215% increase in business fiber growth.

Dallas, Tx, Us

I propelled AT&T's Fiber Build deployment, swiftly penetrated the market, achieved substantial growth, and boosted revenue by crafting and executing a comprehensive strategy. I devised and implemented streamlined processes and structures to operationalize our go-to-market plans. I optimized efficiency and implementation processes by introducing innovative strategies.Some of my key achievements:• Contributed to the planning and sales execution of AT&T's Fiber build in North Texas with a focus on orchestrating addition of 176K Eligible Living Units (ELUs) in 2022.• Achieved a record-setting 264K Fiber Sales by spearheading the development and execution of a robust Fiber sales strategy for North Texas.• Accelerated fiber overbuild penetration from 4.6% to 24%, establishing national benchmark.

Dallas, Tx, Us

Over a 15-year career, I served as a Chief of Staff, Senior Account Manager (Authorized Retail), Business Development Manager, Strategic Partner Manager (Call Centers), and Area Retail Sales Manager (AT&T Retail) in Sales/Retail Management at AT&T from August 2004 to January 2022.In these roles, I developed and executed strategic partnerships, focusing on driving revenue growth and expanding the market. I led and mentored cross-functional teams of 100+ internal frontline and management employees, implementing innovative business solutions to enhance operational efficiency. I managed international and domestic strategic client accounts, ensuring high levels of customer satisfaction and loyalty. I devised and implemented effective sales strategies, leading to consistent revenue increase, reduced churn, and optimal customer engagement. Additionally, I oversaw operational planning and resource allocation to optimize the performance of over 30K agents (internal and external) in call centers. I managed retail operations, meeting sales goals, revenue targets, and cultivating strong customer relationships.Some of my key contributions: • Elected to AT&T's RISE program (High Potential Development Program) as Chief of Staff in Call Centers.• Earned numerous sales awards at both market and national levels in Houston, TX for remarkable achievements in driving revenue growth, ensuring high customer satisfaction, and reducing churn rates.• Attained prestigious AT&T Summit, an accolade bestowed upon the Top 1% of the company.

Executive Mba, Business Administration And Management, General

Corporate Executive Development Program, Latino Leadership Initiative

Bachelor Of Science - Bs, Integrated Social Science