Steven Hsieh Email & Phone Number

Singapore

Singapore, Singapore, Sg

Singapore, Singapore, Sg

Purchase, Ny, Us

- Lead APAC regional recruitment for Data & Services, a professional services business unit offering strategy consulting, Software as a Service and Data as a Services, hiring strategy consultants and subject matter experts - Results: increased overall hiring YoY 60%, and consulting hiring by 170%. Reduced agency usage by 40% and cost by 50% - Change made: enhanced internal sourcing and closing capability. Developed pitching playbook, manage challenging hiring decisions, fast tracked time sensitive talents, identified/solved conversion loss, and developed/executed region-specific turnaround strategies. - Global 2nd highest by hired quantity. Global highest by value, 38% higher than 2nd highest. - Other contributions:- Double hatting country recruiter for Japan, Korea, Taiwan and Hong Kong hiring all functions and APAC wide hiring for digital, partnerships and new payment flows business line- Developed talent messaging A/B testing (randomized control trial) practice - Coach junior recruiters on systematic sourcing, pitching, process management and closing

Chaoyang, Beijing, Cn

Purchase, Ny, Us

Hiring consultants in strategy, analytics or credit risk.From associates to associate partner levels. For Mastercard Data & Services.

台北市, 內湖區, Tw

Drove change towards a customer-centric and analytics capable organization:- Developed and managed company-wide customer experience management (CEM) strategy. - Created voice of customer and customer lifetime value (CLV) analytics practice and drove adoptions. - Proposed and delivered multi-million USD strategic customer experience solution.- Results: raised competitive NPS by 10 points and CLV by 2% over 2 years period. Developed and managed company-wide customer experience management strategy:- Defined organizational changes required for customer-centric transformation. - Sized and prioritized customer experience area-of-focus.- Developed specific customer experience change project/actions.- Engaged C-level executive buy-in to secure investment and action. Created voice of customer and customer lifetime value analytics practice and drove adoptions:- Designed surveys to capture critical behavior predicting VOC using multivariate A/B tests. - Developed new methodology to estimate CLV impact of VOC changes. - Secured organizational buy-in on using analytics practice to assess ROI of potential projects. - Launched a workgroup of online/offline touchpoints and journeys to ensure adoption. - Quantified corporate goals into targets for online/offline touchpoints and journeys and secured buy-in.- Results: drove touchpoints/journeys satisfaction to historical height. Proposed and delivered multi-million USD strategic customer experience solution:- Developed economic model based on customer lifetime value impact to justify investment. - Secured CEO approval and support of middle management across multiple business units. - Built and managed a cross-functional team to pilot the solution. - Developed multivariate A/B testing and segmentation analysis to optimize campaign. - Built probabilistic ROI assessments using Monte Carlo simulation and pilot results.- Results: reduced customer churn by 15% and increased CLV by 4%.

Suwon-Si, Gyeonggi-Do, Kr

Built up newly established Corporate Affairs function to implement Create Shared Value strategy initially advised by Mckinsey: - Identified social issues that are aligned with corporate objective and business financial interest.- Developed and managed 4 programs to address identified issues. - Managed multi-million USD budget for all programs.- Managed PR agency, advertising agency and NGO project partners.- Engaged with internal, media, NPGs and governmental stakeholders.- Controlled program communication messaging.- Produced 6 documentary videos and launched Corporate Affairs website.

Singapore, Sg

Managed and grew key account to record high annual revenue (Samsung): - Prospected, secured and delivered retained executive search projects in consumer electronics sector. - Contender for Asia-wide top consultant with revenue close to 4 times of annual target. - Received 6 performance honors and awards.

Managed and grew account portfolio by 95% to 2 million USD over 19 months.- Managed company-wide top revenue account (TXC). - Developed new customers and over 25 new products. - Forecasted revenue and production volumes of multiple accounts.

- Belonged to the Airborne and Special Operations Command.- Received basic paratrooper training. - Work include parachute maintenance, press release drafting and counselling for solders under dramatic stress.

Brisbane, Queensland, Au

work as a tutor in two Introduction to International Relations tutorials

spend one month as an intern actively engaged with the working of the office of senator Lai Ching-Te.

Phd Candidate, Political Economy

Master, International Relations And Asian Politics

Exchange Program

Bachelor, International Business