- Lead APAC regional recruitment for Data & Services, a professional services business unit offering strategy consulting, Software as a Service and Data as a Services, hiring strategy consultants and subject matter experts - Results: increased overall hiring YoY 60%, and consulting hiring by 170%. Reduced agency usage by 40% and cost by 50% - Change made: enhanced internal sourcing and closing capability. Developed pitching playbook, manage challenging hiring decisions, fast tracked time sensitive talents, identified/solved conversion loss, and developed/executed region-specific turnaround strategies. - Global 2nd highest by hired quantity. Global highest by value, 38% higher than 2nd highest. - Other contributions:- Double hatting country recruiter for Japan, Korea, Taiwan and Hong Kong hiring all functions and APAC wide hiring for digital, partnerships and new payment flows business line- Developed talent messaging A/B testing (randomized control trial) practice - Coach junior recruiters on systematic sourcing, pitching, process management and closing

Hiring consultants in strategy, analytics or credit risk.From associates to associate partner levels. For Mastercard Data & Services.

Drove change towards a customer-centric and analytics capable organization:- Developed and managed company-wide customer experience management (CEM) strategy. - Created voice of customer and customer lifetime value (CLV) analytics practice and drove adoptions. - Proposed and delivered multi-million USD strategic customer experience solution.- Results: raised competitive NPS by 10 points and CLV by 2% over 2 years period. Developed and managed company-wide customer experience management strategy:- Defined organizational changes required for customer-centric transformation. - Sized and prioritized customer experience area-of-focus.- Developed specific customer experience change project/actions.- Engaged C-level executive buy-in to secure investment and action. Created voice of customer and customer lifetime value analytics practice and drove adoptions:- Designed surveys to capture critical behavior predicting VOC using multivariate A/B tests. - Developed new methodology to estimate CLV impact of VOC changes. - Secured organizational buy-in on using analytics practice to assess ROI of potential projects. - Launched a workgroup of online/offline touchpoints and journeys to ensure adoption. - Quantified corporate goals into targets for online/offline touchpoints and journeys and secured buy-in.- Results: drove touchpoints/journeys satisfaction to historical height. Proposed and delivered multi-million USD strategic customer experience solution:- Developed economic model based on customer lifetime value impact to justify investment. - Secured CEO approval and support of middle management across multiple business units. - Built and managed a cross-functional team to pilot the solution. - Developed multivariate A/B testing and segmentation analysis to optimize campaign. - Built probabilistic ROI assessments using Monte Carlo simulation and pilot results.- Results: reduced customer churn by 15% and increased CLV by 4%.

Built up newly established Corporate Affairs function to implement Create Shared Value strategy initially advised by Mckinsey: - Identified social issues that are aligned with corporate objective and business financial interest.- Developed and managed 4 programs to address identified issues. - Managed multi-million USD budget for all programs.- Managed PR agency, advertising agency and NGO project partners.- Engaged with internal, media, NPGs and governmental stakeholders.- Controlled program communication messaging.- Produced 6 documentary videos and launched Corporate Affairs website.

Managed and grew key account to record high annual revenue (Samsung): - Prospected, secured and delivered retained executive search projects in consumer electronics sector. - Contender for Asia-wide top consultant with revenue close to 4 times of annual target. - Received 6 performance honors and awards.

Managed and grew account portfolio by 95% to 2 million USD over 19 months.- Managed company-wide top revenue account (TXC). - Developed new customers and over 25 new products. - Forecasted revenue and production volumes of multiple accounts.

- Belonged to the Airborne and Special Operations Command.- Received basic paratrooper training. - Work include parachute maintenance, press release drafting and counselling for solders under dramatic stress.

work as a tutor in two Introduction to International Relations tutorials

spend one month as an intern actively engaged with the working of the office of senator Lai Ching-Te.